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Based on its recent analysis of the presence management systems market, Frost & Sullivan recognizes Esna Technologies, Inc. (Esnatech) with the 2008 North American Frost & Sullivan Award for Technology Innovation for the company’s presence platform, Telephony Office-LinX. It is a cost-effective solution providing easy access for remote users in both large as well as small- and medium-sized businesses (SMBs).
Esnatech provides real-time availability status and connectivity anytime, anywhere, and to anyone in the organization. Telephony Office-LinX is a dynamic presence management server that delivers live communications between voice and data networks.
Esnatech's technology inventively delivers unified communication (UC) and integrates presence, mobility, and messaging in a single application suite for greater consolidation of costs and ease of use. The design delivers backend server integration, which is conveyed to users in their native application or the device of their choice.
“Unlike other participants in this industry, Esnatech’s focuses on value-add services, as it provides integration of speech for presence management,” explains Frost & Sullivan Research Analyst Gaurav Sundararaman. “By leveraging speech recognition technology, Telephony Office-Linx will connect the caller to the user in real-time, dramatically lowering daily messaging and vastly improving customer satisfaction.”
Esnatech’s focus on delivering rich presence solutions has succeeded in both the legacy and IP telephony environments. The integration of multi-presence applications has facilitated enterprises’ migration to next-generation technology. It also supports other legacy messaging functionalities, completely eliminating user training when upgrading a messaging service.
“Esnatech is looking to deliver operating system (OS) interoperability, which refers to the platform delivering content based on the OS,” observes Gaurav. “Its technology enables MAC Linux Desktops and agnostic web/thin client environments to have the same functionality and value of a Windows-based desktop.”
Telephony Office-LinX caters to the SMB segment with an all-in-one messaging solution that boasts features such as automated attendant, basic unified messaging, fax server support, Web Assistant, computer telephony integration (CTI) functionality, instant messaging, and wireless paging. Its flexible platform allows organizations to effectively leverage presence capability, and eases companies’ transition to an enterprise platform to meet future organizational requirements.
“Esnatech’s efforts are appreciable since it has been constantly innovating and has shown significant results in R&D over the years,” notes Gaurav. “Evidence of its early adoption and interoperability of UC with software as a service (SAAS) solutions such as salesforce.com and Google apps have established Esnatech as a thought leader in UC.”
Each year, Frost & Sullivan presents this award to the company that has carried out new research, which has resulted in innovation(s) that have or are expected to bring significant contributions to the industry in terms of adoption, change, and competitive posture. This award recognizes the quality and depth of a company’s research and development program as well as the vision and risk-taking that enabled it to undertake such an endeavor.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Esna Technologies, Inc.
Founded in 1989, Esna Technologies (esnatech.com) has been committed to developing advanced messaging solutions that enhance the communication needs of growing organizations. Our mission remains to develop and provide innovative communication solutions that integrate seamlessly with existing infrastructure and enhance the way businesses communicate. Esna Technologies' communication solutions are designed for "real-time users" providing advanced features, investment protection, and platform upgrade capability without the planned obsolescence prominent in the communications industry. Esna Technologies markets and distributes their products through OEM and VAR partners in over 28 countries worldwide.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.
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