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Hero Mindmine Institute Limited, India’s leading training and consulting organization, announced today the extension of its partnership with the US-based BPO Certification Institute Inc. (BCI), the world’s largest competency certification company in BPO domain.
Amidst a barrage of challenges, led by spine-chilling US slowdown, the robust-looking $12-billion Indian BPO industry is staring into a difficult future. With bottom lines plateauing and new business becoming harder to come by, Indian BPO companies needs to think creatively to retain their impressive market shares in global BPO industry. Talking on the theme, ‘From Cost arbitrage to value creation – expanding India’s BPO competitive advantage through nextgen talent development strategies’’, Jacalyn Macy, Vice-Chairperson, BCI said,” In this scenario, I feel that the Indian BPO industry talents should seriously consider revamping their talent management practices. It needs quality-assured talents.” She is currently in the country to inaugurate the Indian leg of BCI’s Global BPO Talent Development Program along with their India partner, Hero Mindmine.
Business Head, Hero Mindmine Ashok George explained that partnership with BCI has enabled Hero Mindmine sharpen its focus on BPO training. “The BCI is trying to fill a long-standing gap of neutral, third party certifications of BPO professionals in India. It offers world’s widest range of human competence certifications for nine different types of BPO operatives – all based on globally relevant wide-spectrum BCI BPO Human Competence Master Standards. We plan to offer them to the Indian BPO industry and help establish much-needed world-class professional qualification standards for the industry to follow, while hiring and promoting."
The reason behind launching BCI Global BPO Talent Pool program is to tide over the problems of attrition and meeting the rising demand for better-trained and certified BPO professionals. "Our idea is to create a global talent pool of well-trained and BCI-certified fresh talents for global hiring. Recruiters can now hire professionals from more than 200 global locations, cutting across India, China and other parts of Asia and North Africa.” informed Rajiv Gupta, Business Head, BCI. "This not only reduces its talent-sourcing, but also its wrong hiring costs, as BCI-certified talents, more or less, are more career-conscious and better prepared for process deployment. And we do hiring free of cost,” Jacalyn Macy added.
About Hero Mindmine Institute Limited
Hero Mindmine Institute, a subsidiary of Hero Corporate Service Limited, is an academic and scholastic body that has emerged as one of India’s leading Training & Consulting organization by partnering with spectrum of multinationals, Indian corporations and public sector organizations. Hero Mindmine has built proven content delivery methods in areas of communication skills, sales, customer service, leadership, people management, strategic planning, team building, cultural sensitization etc. Backed by US $ 4.2-billion Hero Group, it provides learning solutions in the area of training delivery, consulting, content development and assessments for sectors like Airlines, Automative, BPO, FMCG, IT, Pharma etc. Till date, more than 2,40,000 people across the country and internationally, have benefited from Hero Mindmine programmes. Hero Mindmine has worked with blue chip clients like American Express, CSC, GE, Godrej, HP, IBM, Infosys, the Tata Group, LG, EDS, Samsung, NTPC, NHPC, Standared Chartered Bank, Wipro, Alcatel and a host of others. An independent industry think tank, Hero Mindmine has renowned names like Mr. N R Narayan Murthy, Mr. Deepak Parekh, Mr Raman Roy and Mr. R A Mashelkar on its advisory board.
About BPO Certification Institute
BPO Certification Institute (BCI) is world’s largest competency certification company in BPO domain based in United States, offering certification for BPO Professionals and research/advisory services to global BPO Industry. BCI was established in 2004 in Texas, while BPO industry was shaping up. BCI’s mission is to empower the Global BPO Industry through knowledge and talent. BCI is committed to offer through its Certification programs, thoroughly researched, rigorous and tested competency measurement and suitability optimization solutions to both – clients, who outsource their non-core, yet important tasks to BPO outfits; and companies who are engaged in Business Process Outsourcing Services. This helps BPO companies induct, groom, train, develop, appraise and retain professional talents and drive their performances. BCI aims to provide to millions of BPO professionals a reliable, globally valid and sharply focused qualification which will help them distinguish themselves from others and hence, power their BPO careers ahead.
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