NewswireToday - /newswire/ -
Carmel, NY, United States, 2006/03/01 - Informative, actionable tips on how to kick your customer service up a notch now in hard copy - DrRosanne.com.
Rosanne D’Ausilio, Ph.D., customer service expert, announces the for the availability for the first time in hard copy and in a binder… The first 60 tips on “How To Kick Your Customer Service Up AS Notch!”
These tips are great for the 6 R’s:
5. Referral and
6. Recommendations – to other departments, co-workers, direct reports, and of course, family and friends.
Organize the binder any way you like--chronological or topical.
Cost? An investment of US$77 + shipping and handling.
Sampling of tips:
Questions posed in tip #1:
1) Do you collect and measure any data? After all, what gets measured gets managed, and what gets managed gets better.
2) Do you have customer satisfaction statistics? And if yes, how and where are you getting them?
3) Do you have ongoing training in place - not sales training - not product training - not protocol or rules and regulations training--but true relationship building skills training?
Tip #4 A.D.D.I.E. - Assessment Process
Tip #6 First Call Resolution
Tip #14 Change Management
Tip #17 Stress Management
Tip #26 Upset Formula
Tip #35 Thinking Traps
Tip #37 Mission Statements
Tip #47 Great Calls
Tip #48 Metrics
Tip #60 Employee Accountability
Bonus: To the first 50 people…
Randy Gilbert’s “Insider Success Show” interview of Rosanne D’Ausilio, Ph.D., Customer Service Expert, on The Human Experience of Customer Service.
Act now. Don’t delay. Quantities are limited, and this sale could be withdrawn at anytime.