Finger Lakes Answering Service of Auburn, NY has been honored with the exclusive 2008 Award of Excellence for the fourth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Finger Lakes Answering Service was presented with the award at ATSI’s 2008 annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.
“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” Says ATSI President Alan Fromm. “We congratulate Finger Lakes Answering Service for their achievements.”
Now a four-time winner, Finger Lakes Answering Service earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of Finger Lakes Answering Service for their proven quality service to their customers.
“We are very proud of our staff to have accomplished this for the fourth straight year. We work every day to make sure that every call is handled professionally, and this award is recognition of that effort,” says Gardner McLean, President and owner of Finger Lakes Business Services, Inc., the parent company of Finger Lakes Answering Service and Communications Group. McLean says: “This is increasingly important to us as we expand our marketplace beyond New York. Most of our recent growth is from out-of-state organizations that are looking for the quality that this award represents.
Ray Schremp, Vice President and owner, says “Not only did we far exceed the minimum requirements with a 96.2 average, but we ranked 15th in the country with our score. Our staff is to be congratulated. We are always looking to improve our service to our clients and the program has allowed us to have an independent evaluation of our service. It is great to see that our score has improved each year and our staff is committed to exceeding it next year."
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others.
Finger Lakes Business Services, Inc. is the parent company of Finger Lakes Answering Service, Communications Group, Finger Lakes Call Center, Finger Lakes Message Center and Finger Lakes Paging Center. Started in 2002, it has acquired businesses in Auburn, Ithaca, Syracuse, Oswego, Steamboat Springs, CO, Greeley, Co. FLBS is owned by Gardner McLean (Skaneateles, NY) and Ray Schremp (Cicero, NY).