PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Finger Lakes Business Services, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Finger Lakes Answering Service Wins 2008 ATSI Award of Excellence - Finger Lakes Answering Service wins ATSI Award of excellence also earning Silver Plus Award for 4th consecutive year
Finger Lakes Answering Service Wins 2008 ATSI Award of Excellence

 

NewswireToday - /newswire/ - Auburn, NY, United States, 2008/07/28 - Finger Lakes Answering Service wins ATSI Award of excellence also earning Silver Plus Award for 4th consecutive year.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Finger Lakes Answering Service of Auburn, NY has been honored with the exclusive 2008 Award of Excellence for the fourth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Finger Lakes Answering Service was presented with the award at ATSI’s 2008 annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” Says ATSI President Alan Fromm. “We congratulate Finger Lakes Answering Service for their achievements.”

Now a four-time winner, Finger Lakes Answering Service earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of Finger Lakes Answering Service for their proven quality service to their customers.

“We are very proud of our staff to have accomplished this for the fourth straight year. We work every day to make sure that every call is handled professionally, and this award is recognition of that effort,” says Gardner McLean, President and owner of Finger Lakes Business Services, Inc., the parent company of Finger Lakes Answering Service and Communications Group. McLean says: “This is increasingly important to us as we expand our marketplace beyond New York. Most of our recent growth is from out-of-state organizations that are looking for the quality that this award represents.

Ray Schremp, Vice President and owner, says “Not only did we far exceed the minimum requirements with a 96.2 average, but we ranked 15th in the country with our score. Our staff is to be congratulated. We are always looking to improve our service to our clients and the program has allowed us to have an independent evaluation of our service. It is great to see that our score has improved each year and our staff is committed to exceeding it next year."

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others.

About FLBS
Finger Lakes Business Services, Inc. is the parent company of Finger Lakes Answering Service, Communications Group, Finger Lakes Call Center, Finger Lakes Message Center and Finger Lakes Paging Center. Started in 2002, it has acquired businesses in Auburn, Ithaca, Syracuse, Oswego, Steamboat Springs, CO, Greeley, Co. FLBS is owned by Gardner McLean (Skaneateles, NY) and Ray Schremp (Cicero, NY).

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Finger Lakes Business Services, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Finger Lakes Answering Service Wins 2008 ATSI Award of Excellence

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Chris Gordon - Callflas.com 
315-255-9125 x225 cgordon[.]callflas.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Finger Lakes Business Services, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Finger Lakes Business Services, Inc. / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)