Reflecting the company’s commitment to expanding its British and European client base, Cyber City Teleservices (CCT) has retained Robert O’Malley who will serve the company from London, it was announced by Jonathan Rosenberg, President and Chief Executive Officer of Cyber City Teleservices.
With over 14 years experience in outsourced call centres, O’Malley will oversee existing client operations as well as supervise new business development for CCT, a global call centre, CRM and e-Business leader serving multinational clients in financial services, catalogue, consumer electronics, healthcare, entertainment and direct response.
“We are delighted to retain Rob O’Malley and look forward to working with him as we continue to further CCT’s European business opportunities,” said Rosenberg.
CCT is a wholly-owned subsidiary of CCT Group, Ltd. The company maintains three expansive state-of-the-art call centre operations employing over 3,150 employees encompassing more than 2,100 seats. CCT’s CRM and e-Business operations include dedicated inbound and outbound sales, dedicated inbound customer service, technical support, lead generation, financial services (including collections), email and chat and surveys. Backend services include Mail Order Processing, Warranty/Product Registration Processing, Special Campaign Support, Document/Information Data Entry, Document Scanning, Voice Transcription and Legal Transcription. CCT is also a prime resource for such expanded Business Process Outsourcing as Insurance (from account set-up to claims processing) as well as expanded BPO categories including Legal, Accounting and Human Resources. Setting the industry standard in providing CRM services and solutions, CCT is a recognized pioneering CRM and e-Business leader and an outsourcing partner of choice for major clients throughout the world. CCT is involved in financial services, catalogue, consumer electronics, healthcare, entertainment direct response and Collections. Operating 365 days 24/7, CCT handles over $30 million dollars per month in retail transactions on behalf of its clients authenticated on line with all major credit cards as well as check debit payments.