Altitude Software, a leading global independent contact center solutions vendor, today announced that it will be participating at the Contact Centre World (CCW) conference to be held in Dubai from June 17 to 19, 2008. Since the beginning of 2008, Altitude Software is fueling strong business growth in the MENA region through the steady addition of new clients and the growth of existing ones. "The Middle East and North Africa market continues to be one of the fastest-growing regions for Altitude," commented Riadh Boukhris, Altitude Software President Middle East & North Africa.
Altitude uCI is a Customer Interaction Management (CIM) solution that provides businesses with a wealth of advanced contact centre features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services. The Altitude uCI suite architecture is unique to the industry with a single language and editor to all media interactions simultaneously and in real-time on IP-PBXs and/or traditional PBXs.
Boukhris stressed the importance of avoiding infrastructure vendor lock-in from the past when building a contact centre: “One of the biggest benefits a vendor solution can provide is to enable customers not to focus on the infrastructure but rather on business; In this respect, Altitude IP Contact Center runs Altitude uCI on top of the leading PBX systems or even the Asterisk IP PBX open source solution. The key advantage with Altitude is that users can even have a mixed environment, while using the same desktop, routing, reporting solution across multiple sites.”
Altitude Software boasts customers in 5 continents and provides a regional base in Dubai, UAE for the entire Middle East and North Africa region. The European software company is experiencing increased demand in Saudi Arabia, Pakistan, Bahrain, Tunisia and Qatar, which have been the fastest growing MENA markets for Altitude over the past 12 months with 24 percent growth. Among the MENA clients engaging in a relationship with Altitude Software during the first semester of 2008 were Advancia (Tunisia), Air Miles (UAE), Bravo (KSA), Flair (Bahrain), Lingo (KSA), Mahwiba (KSA), Osool (KSA), Pizza Hut (KSA), Reem Finance (UAE) along with one leading Financial Institution in the Middle East and another major telecommunications provider in the GCC. 'Altitude Software has accompanied a fast-growing number of contact centre operations in most MENA countries and is intensifying its focus on this market in order to expand its reach. The MENA region is undeniably becoming a hot spot for the contact centre market and we see this as a key area of opportunity for Altitude Software to reinforce our positioning in the region as the leading platform-independent contact centre solution provider’ said Boukhris.
The highlight of Altitude's participation at Dubai CCW 2008 is the introduction of the latest Altitude IP Contact Center 3.5 Release. This latest version deploys new SIP-based functionalities to achieve operational cost reductions and enforce effective monitoring in the Contact Center.
The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms.
“The Altitude Software IP Contact Center 3.5 is the latest evolution on our ongoing commitment to deliver flexibility, control and cost-effectiveness to contact centers worldwide” stated Miguel Lopes, Vice-President Marketing and Product Management at Altitude Software. “Customers can benefit from new SIP trunking options to reduce communications costs and new voice recording capabilities to maintain high-quality service. The new features add to the Altitude uCI’s solution numerous benefits, from the ease of implementation to the capability to leverage existing investments.”