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Palm Beach Gardens, FL, United States, 2008/06/10 - BIOMET 3i, a subsidiary of BIOMET, Inc. and a leader in the global dental implant market, is the recipient of the 2007 Frost & Sullivan European Dental Implant Customer Service Leadership Award.
(June 3, 2008) - By winning this award, BIOMET 3i demonstrated excellence in all facets of customer service including providing exceptional support, offering outstanding technology and services, effectively responding to customer needs and successfully monitoring and addressing customer feedback.
In terms of support, BIOMET 3i offers an array of professional educational programs for the entire dental team. Annually, more than 400 restorative and surgically focused programs are sponsored by BIOMET 3i or by a surgical practice and are designed to raise awareness of the multiple advantages of incorporating implant therapy into a clinician's practice.
"Whether new to strategic business planning or having a great deal of experience, BIOMET 3i offers tools for practices or laboratories to develop a plan that is right for them," notes Frost & Sullivan Industry Analyst Dr. Bejoy Daniel. "The company has a dedicated professional development team and a comprehensive practice enhancement portfolio that includes tools for marketing, professional education and patient awareness and education to help implement its plan. In this way, the company provides its clients with outstanding technology and services.
"BIOMET 3i is extremely customer focused. All of its customer service representatives have a dental background," remarks Daniel. "In contrast, customer service personnel of some competing companies remain essentially order takers and are seldom able to help customers with technical issues. Moreover, BIOMET 3i operates a CAD/CAM Patient Specific Restoration® (PSR®) Department to accommodate a patient's needs if the product is not available in the catalogue.
"BIOMET 3i bases its design process on customer feedback and documents objectives with the purpose of accurately capturing the voice of the customer," concludes Daniel. "Before it embarks on new product development, the company strives to ensure that it captures the clinicians' views in the process, thus ensuring effective monitoring of feedback from both customer and clinician perspectives."
The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer goals. In addition, the recipient company demonstrated flexibility in tailoring its product offerings to suit customer businesses.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
BIOMET 3i (biomet3i.com) is a leading manufacturer of dental implants, abutments and related products. Since its inception in 1987, BIOMET 3i has been at the forefront in developing, manufacturing and distributing oral reconstructive products, including dental implant components and bone and tissue regenerative materials. The company also provides educational programs and seminars for dental professionals around the world. BIOMET 3i is based in Palm Beach Gardens, Florida, with operations throughout North America, Latin America, Europe and the Pacific Rim. For more information, call 1-800-443-8166 or 561-776-6700, or visit the company's website.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics and demographics.