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Capgemini Finds the Solution to Maximize Marketing Team Productivity - A global consulting company uses Wrike’s project management solution to streamline customer support and increase the productivity of Capgemini North American Marketing Services team. Now Capgemini’s customer satisfaction is close to 95%
Capgemini Finds the Solution to Maximize Marketing Team Productivity

 

NewswireToday - /newswire/ - Palo Alto, CA, United States, 2008/05/12 - A global consulting company uses Wrike’s project management solution to streamline customer support and increase the productivity of Capgemini North American Marketing Services team. Now Capgemini’s customer satisfaction is close to 95%.

   
 
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Wrike, Inc. the leading provider of on-demand project management software, has announced that Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, reported an increase in marketing team productivity thanks to the implementation of Wrike’s integrated software.

Wrike offers a powerful platform for collaboration, task organization, task management, reports across diverse projects, Gantt charts, time-tracking, e-mail integration and smart notifications — all in one user workspace. Wrike’s Web interface is very productive. It is fast and easy to use. Its effective management feature set saves managers up to 4 hours per week.

As a global consulting, technology and outsourcing organization, Capgemini provides services to companies from various industries and gets dozens of client requests each week. The corporation’s North American marketing services team was able to streamline its support request management, thanks to Wrike’s powerful email integration capabilities. Now with the help of Wrike project management software, Capgemini’s on-time delivery rate and customer satisfaction is close to 95%.

“Wrike made the process evolve,” said Daniel Stevens, Director of Marketing Services, Capgemini North America. “Today, we simply add Wrike’s email address to the email message … and the project/task automatically appears in our team’s workspace.”

“In addition to the integration capabilities with our internal request process, the biggest benefit with Wrike is the high level of visibility of the support requests that channel into our team,” pointed out Dan. “Wrike lets us spend less time on project management and more time on providing strategic marketing services to our internal clients.”

About Capgemini
Capgemini is a global consulting, technology and outsourcing organization that provides services to companies from various industries. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, called the Collaborative Business Experience. The North American Marketing Services team within Capgemini provides a wide range of digital, online and creative services to support the company’s strategic go-to-market priorities. These services include Web site design/development, campaign microsites/landing pages, permission-based email marketing, video production, marketing collateral, branding guidelines/templates, creative/themed deliverables for sales pursuits, etc. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion (approximately US$12 billion) and employs over 83,000 people worldwide.

About Wrike
Wrike (wrike.com) is the leading on-demand, online project management solution. It provides executives with a unique platform for managing many projects in one workspace and easily getting reports across all projects. Wrike’s collaboration features give a significant productivity gain to diverse small and mid-size companies around the world. Its e-mail integration is the most advanced in the project management space. Wrike Inc. has patents pending. Founded in 2003, Wrike Inc. is a privately held corporation located in California.

 
 
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Capgemini Finds the Solution to Maximize Marketing Team Productivity

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Wrike, Inc. | Capgemini
Publisher Contact: Press Office - Wrike.com 
650-488-4908 marketing[.]team.wrike.com
 
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