PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Contact Centre Equipment Suppliers in South Africa Benefit from Maturing Market - Equipment suppliers in the South African contact centre market have many reasons to feel upbeat about their prospects, as end users are slowly maturing in their choice of products
Contact Centre Equipment Suppliers in South Africa Benefit from Maturing Market

 

NewswireToday - /newswire/ - Cape Town, South Africa, 2008/04/29 - Equipment suppliers in the South African contact centre market have many reasons to feel upbeat about their prospects, as end users are slowly maturing in their choice of products.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Manufacturing/Robotics Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Suppliers are also working to increase the adoption of essential, but often overlooked services such as voice over internet protocol (VoIP) and IP-enabled services to expand their market.

New analysis from growth consulting company Frost & Sullivan (contactcenters.frost.com), South African Contact Centre Equipment Suppliers Competitive Profiles, finds that contact centre suppliers are particularly set to increase their presence in small and micro contact centres.

"The contact centre equipment market is characterised by suppliers anticipating consumer needs rather than meeting an existing demand," says Frost & Sullivan Research Analyst Spiwe Chireka. "Companies generate demand for their products by introducing innovative features and value-added services, while the accelerated growth in the number and size of contact centres has also been a major driver."

The dominance of large international brands in the high-growth South African market has fostered intense competition. Decreasing product differentiation has also been a contributing factor.

To expand in the market, companies could consider collaborating with the government in its promotion of the contact centre sector and business process outsourcing (BPO). Equipment suppliers could also act as technology partners for operators setting up operations in South Africa.

"Several companies are also strategising to extend their footprints in the lucrative and rapidly growing small to micro contact centre market, especially since the high-end market is almost saturated," notes Chireka. "However, this end-user sector is often financially constrained, making it a cautious buyer of contact sector equipment."

Operators need to take stock of this situation and create models that are suited to this sector. They could also offer technology rentals or easier payment plans to overcome customer apprehension. The biggest gainers in this sector are likely to be the local suppliers, since they will have a cost advantage over their international counterparts.

If you are interested in a virtual brochure, which provides manufacturers, end users and other industry participants with an overview of the South African Contact Centre Equipment Suppliers Competitive Profiles, then send an email to Patrick Cairns, Corporate Communications, at pcairns_pr[.]frost.com, with your full name, company name, title, telephone number, fax number and email address. Upon receipt of the above information, an overview will be sent to you by email.

South African Contact Centre Equipment Suppliers Competitive Profiles is part of the Contact Centres Growth Partnership Service programme, which also includes research in the following markets: South African Hosted IP services markets, unified messaging and communications market in South Africa and strategic overview of the South African open source market. All research services included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants. Interviews with the press are available.

Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Growth Team Membership empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.

South African Contact Centre Equipment Suppliers Competitive Profiles M1A2

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Manufacturing/Robotics Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Manufacturing/Robotics articles,
CATCH Visitors via Your Competitors Announcements!


Contact Centre Equipment Suppliers in South Africa Benefit from Maturing Market

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Frost & Sullivan |
Publisher Contact: Patrick Cairns 
+27 18 468 2315 patrick.cairns[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Manufacturing/Robotics via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Manufacturing/Robotics Most Recent Related Newswires:

PPG Initiates Global Restructuring, Targeting $125 Million in Annual Savings
Local Manufacturing Offers Strong Growth Opportunities in the Thriving Nigeria and South Africa Cement Additives Markets Reports Frost & Sullivan
BASF Expands Automotive Refinish Coatings Manufacturing to Asia Pacific
Alstom’s South African JV Gibela Successfully Handed Over to PRASA The First X’Trapolis Mega
Neptune Lines Reduces Fuel Consumption and Emissions with Hempaguard
BASF Launches Ucrete MF40AS Industrial Flooring System on the European Market
Raritan Unveils Intelligent Cabinet Concept in Collaboration with Legrand Data Communications At Gartner Conference
Beretta Continues Global Celebration of its 490th Anniversary with Unveiling of One-of-a-Kind Shotgun in New York City
LANXESS Virkon S Proven to Kill Highly Pathogenic Avian Influenza Strains
BASF to Offer Tailor-made Product Innovation At European Coatings Show
Nexans to Drive Sustainable Transportation At its Annual Technical Conference
Tripp Lite Introduces A New Series of Pre-assembled 40 Gb to 10 Gb Breakout Fiber Patch Panels
Borealis and Asmidal Sign Memorandum of Understanding to Jointly Evaluate Opportunities for Melamine Production in Algeria
SCHOTT’s New Ultra-Thin Glass is the Thinnest, Toughest, Most Eco-Friendly Glass for Consumer Electronics
Hexagon Manufacturing Intelligence Supplies PTB with Leitz PMM-G

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)