Al Mahmoudia Vehicle Trading Company – the exclusive dealer for Jaguar Cars in Jordan— has been recognized for the 2nd consecutive year for its commitment to delivering outstanding customer service, receiving the 2007 Regional Customer Service Program Award from Jaguar.
The award was given in recognition of Jaguar Jordan’s comprehensive, consistent and high quality approach to customer service in accordance with the stringent standards abided by Jaguar dealerships across the globe.
Samir K. Rifai, General Manager of Al-Mahmoudia Vehicle Trading Co., stated, “Jaguar around the world prides itself on providing its customers with the highest quality whether in terms of the luxurious, elegant and high performance cars we manufacture, or in terms of the excellent customer service we provide to all our customers.”
Rifai expressed his delight at winning the award for the 2nd consecutive year saying, “It is an honour for me to receive this award on behalf of the whole team in Jordan, who have worked tirelessly to ensure our customers receive the highest level of attention, care and service, and that Jaguar delivers on its promise to provide exceptional customer service.”
The Regional Customer Service Program Award recognizes Jaguar dealers across the region who go beyond the call of duty to deliver superior customer service. This is not the first time Al- Mahmoudia has been recognized for its outstanding levels of customer service, having also received the regional award from Jaguar in 2006.
As part of its efforts to ensure the highest levels of customer service, Jaguar provides regular and intensive training for all its dealerships across the region, ensuring that all Jaguar customer service personnel incorporate the latest techniques and best practices when serving their customers.