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Heartland Information Services, a medical transcription company located in Toledo, Ohio, recently announced a partnership with M*Modal, which will supply Heartland with advanced speech recognition and understanding technologies. The partnership will enhance Heartland’s already unparalleled customer service and transcription quality while expanding its capacity and increasing employee productivity and efficiency.
M*Modal will provide AnyModal CDS (Conversational Documentation Services), their next generation technology that combines speech recognition and natural language understanding to capture and comprehend medical dictation, transforming it into electronic files that can be easily accessed and shared. This partnership will reap a number of benefits both for Heartland and its clients.
“Heartland completed an extensive evaluation process in choosing a speech recognition partner,” says Jerry C. Cirino, President and CEO of Heartland. “Speech recognition technology has continued to become more sophisticated in its ability to understand dictation. We chose M*Modal to move forward with us based on their unique capabilities, expertise and experience.”
This move from transcribing to editing will enable Heartland to increase its overall capacity and allow current medical transcriptionists to take on more work at a swifter pace. Customers will see the benefits through increased efficiency and quality. The technology also integrates seamlessly with Heartland’s current technology platform, GEMSTAR, thus decreasing any inconsistencies while increasing report accuracy.
“This investment with M*Modal allows Heartland to meet the increased demand for transcription while continuing to provide meaningful, clinical documents to our customers,” says Dennis Paulik, EVP of Business Strategies at Heartland.
M*Modal’s technology is unique in that it focuses more on “speech understanding” than traditional “speech recognition,” acknowledging that word accuracy and verbatim text does not solve the problem. It is through actually learning and understanding the meaning and intent from dictation that efficient, accurate and complete medical documents are produced – exactly what AnyModal CDS technology provides. CDS is trained through corrections in editing to improve recognition and results in continuous improvements, all the while adapting to and understanding what the speaker actually intends. Its ability to learn across both speakers and specialties supports Heartland’s approach to enhance quality through narrow work pools and the focus on teaming MTs with individual medical specialties.
“Our technology will enable Heartland to provide more cost-efficient, accurate and accessible reports to their clients,” says Michael Finke, CEO of M*Modal. “M*Modal’s ability to capture, integrate and analyze data combined with Heartland’s already existing quality and customer service standards will result in a significant advantage to their customers.”
Throughout the process from spoken words to the creation of a final document, M*Modal can provide many unique advantages to Heartland and its healthcare customers including:
- No requirement for physician enrollment or changes to speaking behavior
- Uses existing knowledge and skills of MTs to ensure accuracy of text and improve productivity
- Links related data from the existing Electronic Health Record (EHR) system to the physician’s clinical notes
- Structures and encodes content that integrates data with the EHR to allow advanced functions that were not previously possible such as: administrative support, shared information access, decision support and consolidated reporting
With this major change in systems and technologies Heartland’s management team will go through an in-depth “Train the Trainer” program in the move from transcribing to editing. Although their jobs and skills will change, M*Modal’s AnyModal Edit will make it even easier for them to acquire the necessary editing skills, building on those already taught throughout their previous transcription education.
Heartland Information Services specializes in high-quality, full-service medical transcription providing financial and service advantages that helps its clients reach or exceed goals. Heartland provides unparalleled efficiency, reliability and management capabilities while interfacing with virtually any health information system and software. Heartland’s corporate headquarters is located in Toledo, Ohio, with work centers in Bangalore, Chennai, Mumbai, Pune and Delhi, India.
M*Modal, based in Pittsburgh, PA, offers on-demand conversational documentation services that help healthcare providers capture discrete clinical information from dictation to generate accurate, complete, and timely electronic medical records. The company’s unique speech recognition and understanding technology platform, AnyModal CDS, is a vital tool that empowers physicians to capture clinical facts and orders from dictation without requiring any change in their normal dictation routine. M*Modal’s focus is on providing hospitals, healthcare IT vendors, and medical transcription service providers with the industry’s most comprehensive yet most adaptable solution for creating highly accurate, structured, encoded, and shareable medical documents to increase patient safety, promote continuity of patient care, and reduce cost.
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