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Based on its recent analysis of the physical security systems integrator markets, Frost & Sullivan recognizes the Security division of Diebold, Incorporated (NYSE: DBD) with the 2008 Global Frost & Sullivan Award for Physical Security Systems Integrator of the Year.
This Award highlights Diebold’s excellence in developing physical security solutions with a focus to increase productivity, improve customer service, reduce costs, and enhance security for assets and people.
Diebold is unique in the physical security industry. Its holistic approach delivers complete “C3” solutions, enabling end-users to command, control and communicate.
The company builds customized solutions that create a powerful and seamless end-to-end solution incorporating a variety of security technologies including alarms, access control, credential management, video, communications, control, logical security systems among others.
Diebold’s best-in-class global service organization is unparalleled in the security industry. The company’s service professionals ensure end-users’ security programs are online and preventing loss, around the clock. With a global service network, Diebold ensures customers have local access to the most knowledgeable technicians to guarantee the optimal performance of their security systems.
The company is a pioneer security integrator with extensive expertise in the physical security business. Its early development of safes and locks made Diebold a household name. Today, Diebold’s knowledge and expertise in barrier products such as vaults and safes and a variety of other physical security solutions make it the best-in-breed comprehensive security integrator.
“Diebold’s professional services portfolio is one of the strongest in the industry,” says Frost & Sullivan Industry Analyst Dilip Sarangan. “The company’s extensive expertise in physical, logical and electronic security ensures that customers have a 360 degree perspective about the many options available for securing their assets and protecting their investments.”
In its drive to effectively utilize resources to best serve its highly valued customers, Diebold continues to realign resources to best meet the needs of customers in its key markets.
For instance, Diebold has taken steps to refine its channel for the government market that provides the most opportunities and challenges to systems integrators. Diebold’s segment specialization consists of four groups that cater to the Department of Defense, civilian agencies, IT servicing and GSA. It also has a dedicated software integration team to serve as an expert resource for government customers to aid in their infrastructure evolution.
In addition, Diebold is realigning its field technical resources in North America to increase the number of technicians who specialize in security service. In larger security markets where new projects/installations are prevalent, Diebold’s technicians will further specialize as either implementation experts or service experts.
“These efforts have reaped incredible benefits for Diebold’s customers from its inception,” notes Sarangan. “The company ensures that most problems are fixed on the first call, providing technicians with more time to thoroughly repair and service equipment, resulting in cost savings through more frequent preventative maintenance.”
Diebold is taking a bold step by providing its existing physical security customers a comprehensive physical and logical solution to help them meet their business objectives. It is also expanding internationally with China as a key priority and interests in Chile, Australia, Mexico, among other countries.
For capturing market share globally and restructuring its internal processes to ensure that customers get the best value in its services to protect their people and assets, Diebold Security is the worthy recipient of Frost & Sullivan’s 2008 Physical Security Systems Integrator of the Year Award. Each year Frost & Sullivan presents this Award to the company that has demonstrated excellence in implementing and sustaining growth within shipments, revenues, and profitability.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Diebold
Diebold, Incorporated (diebold.com) is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 17,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold reported revenue of $2.9 billion in 2006 and is publicly traded on the New York Stock Exchange under the symbol 'DBD.'
About Diebold Global Security
Diebold Global Security (dieboldsecurity.com) is a leading security integrator with representation in every region of the world. Focusing on the sale, installation and service of security components, Diebold Global Security provides comprehensive protection and detection solutions to the commercial, financial, government and retail markets.
About Frost & Sullivan
Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.
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Stacie.kopecki[.]frost.com 
