NewswireToday - /newswire/ -
Seoul, Korea (South), 2008/03/16 - MansNonno Visual Company, a leading Korean online fashion store, has implemented live sales and customer service technology from Skymol™ Corporation, a provider of online engagement solutions that facilitate real-time assistance using voice, video.
MansNonno Visual Company, a leading Korean online fashion store, today announced it has implemented live sales and customer service technology from Skymol Corporation, a provider of online engagement solutions that facilitate real-time assistance using voice, video and text chat communications, to ensure that shoppers have the best possible experience with online shopping.
“We worked with Skymol to develop a custom solution to help shoppers find the right clothes they look for and to help them at checkout process,” said Hana Choi, CEO, MansNonno Visual Company. “And we’re seeing great results; to date we’ve resolved over 75% of all customer issues that have come to us through live chats.”
“Skymol’s live voice, video and text chat solution, the Skymol Communicator has been a great tool for our customer service efforts and as an added value feature for our shoppers,” continued Choi. “We’ve realized that only real-time text chat communication is not enough to provide the highest shopping experience. We needed more. With Skymol Communicator we are able to serve our shoppers live like in a real store somewhere in the street. This level of customer support further separates us from our competitors,” added Choi.
“We are pleased that MansNonno Visual Company, our first customer in Korea, selected our unique live sales and customer service solution. MansNonno, one of the most popular fashion stores in Korea reaches an ideal demographic audience: online male shoppers who are motivated to buy clothes,” said Thomas Morocz, CSO of Skymol. “The company targets young guys between the age of 18 and 24 that seek pieces of Japanese fashion style clothing. We applaud their innovation for recognizing that live voice and video chat is the perfect complement to extend this shopping experience.”
Skymol Corp. (skymolcorp.com), a provider of technology facilitating on-demand real-time online customer interaction using voice and video, and the traditonal text chat. Skymol has set itself apart as an innovator through its pioneering suite of applications, delivering its solutions to the enterprise and SME market. Its key mission is to connect customers with the best quality services. Skymol operates from Hungary, Europe and runs an extensive Technology Development Center there. Its Asian division is based in Seoul, South Korea. Skymol invests significant part of its revenue into research and development to support new initiatives.