With its recognized history of innovative software development, Telligent today released a brand-new product called Harvest™ Reporting Server that assists enterprises in analyzing customer data and measuring online behaviors. This new business intelligence tool helps to prove the value of investing in online communities.
Harvest Reporting Server, a powerful, new application that enables user friendly, interactive, Web-based reporting for your online community data, easily integrates with existing applications and supports all modern browers. No matter where the data comes from—blogs, forums, user profiles, etc.—you can report on it!
• Included in the Enterprise Edition of Community Server™ 2008
• Includes extensible built-in task engine for data extraction, analysis, and data warehousing
• Compatible with Community Server 2007 and above
• Extensible reporting framework allows easy creation of new, custom reports
• Built on the enterprise-proven Microsoft .NET 2.0 platform and Microsoft SQL Server
Harvest includes over 50 reports and more than 100 different views that provide deep analysis and trending on how people are contributing within a community running on Telligent Community Server. Harvest helps to prove the return on investment by uncovering valuable data, customer insights, and trends that can be studied, understood, and applied directly back to the business.
“Web communities provide an unbelievable amount of end-user information. Customers willingly share all manner of interesting data about themselves as well as provide product impressions and feedback on the products and services they use. Understanding this data provides our clients with a key competitive advantage in their marketplace and clearly demonstrates how valuable online communities are.” Rob Howard, CEO, Telligent.
“At every turn, Telligent aims to develop products that will help our clients succeed in the marketplace. Now that we’ve equipped enterprises with a Web-based resource to measure their social ROI, we’ve provided the necessary tools for analyzing social initiatives.” Tom Edwards, Vice President of Sales & Marketing, Telligent.
Telligent (telligent.com) is a leader in enterprise ready solutions for online communities and social networks. Telligent’s flagship offering, Community Server, provides a fully integrated platform that utilizes social media to enhance customer relationships and brand engagement, increase ROI, and provide channels for customer insight and feedback. With its software solutions and extensive service offerings, Telligent empowers collaboration for many of the world’s largest brands. Clients include: Associated Press, Conde Nast, Dell, Electronic Arts, GlaxoSmithKline, Honda, Intel, Mazda, Microsoft, MSNBC, MySpace.com, National Geographic, the NFL, and Visa.