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Network Programs Expands Portfolio with Interactive Intelligence Partnership - Network Programs (India) Ltd. (NPI), announces the launch of a value-added reseller (VAR) partnership with Interactive Intelligence Inc., a U.S.-based innovator of business communications software solutions
Network Programs Expands Portfolio with Interactive Intelligence Partnership

 

NewswireToday - /newswire/ - Noida, India, 2006/01/18 - Network Programs (India) Ltd. (NPI), announces the launch of a value-added reseller (VAR) partnership with Interactive Intelligence Inc., a U.S.-based innovator of business communications software solutions.

   
 
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Inclusion of the Interactive Intelligence product line broadens NPI's robust offering of contact centre solutions. The VAR partnership covers a wide range of cutting-edge technologies in the call centre and internet protocol (IP) telephony space, adding to NPI's existing portfolio and third-party relationships.

“It’s clear that Interactive Intelligence’s approach is unique in the marketplace, and we're proud to have brought the benefits of this approach — from superior flexibility and simplicity, to lower total cost of ownership and long-term investment protection — to our customers world-wide,” said NPI sales director, Sameer Vatsa. “Our customer service scores are going up month by month for everything we do — how we are handling customer contacts, the quantity, the quality — and it's going to get better with the Interactive Intelligence product line.”

“We selected NPI because of its professionalism, trusted name within the Indian business community, good understanding of the contact centre market, and commitment to providing excellent customer service through a mature and dedicated management team willing to ‘walk the extra mile,’” said Interactive Intelligence regional general manager for Asia Pacific, Simon Lee. “These attributes, along with our innovative and proven software, position both companies to meet and exceed the needs of the exploding call centre business throughout India.”

The Interactive Intelligence contact centre automation product, Customer Interaction Center (CIC), provides an open, software-based platform for IP switching, speech-enabled interactive voice response (IVR), automatic call distribution (ACD) with skills-based routing, multimedia queuing, integrated screen pop, call recording, and predictive dialing all administered from a single interface. CIC also includes real-time quality monitoring and performance management tools, system and agent reporting, interaction tracking, multi-site routing, remote system access, and plenty of integration options via its open standards architecture.

CIC was first released in 1997 and is currently in use by more than 1,500 organizations worldwide.

 
 
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Written by / Agency / Source: Network Programs

 
 

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Network Programs Expands Portfolio with Interactive Intelligence Partnership

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Publisher Contact: Sameer Vatsa - NetworkPrograms.com 
+91 12 02536622 svatsa[.]networkprograms.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Network Programs securities in any jurisdiction including any other companies listed or named in this release.

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