NewswireToday - /newswire/ -
Miami Beach, FL, United States, 2008/01/28 - Devfoundry Software, a leading provider of VoIP diagnostic tools for Enterprise and VoIP Service providers today announces the immediate availability of VoIP Monitor 1.5.
Devfoundry Software, today announces the immediate availability of VoIP Monitor 1.5, an innovative, proactive VoIP Diagnostic tool that enables Enterprises and VoIP Service providers to easily capture, monitor and evaluate all voice and fax traffic in real-time.
“VoIP can easily surpass the call quality of conventional phone solutions as long as all components work together”, said Athir Nuaimi, President of Devfoundry. “Surprisingly many large VoIP providers and Enterprise users only start logging and looking for the cause of problems after that data has already been lost. VoIP monitor enables customers to identify and deal with quality issues pro-actively leading to dramatically improved user experiences.”
VoIP Monitor is a continuous call-capture tool that records the key call data for all calls (including audio and fax images). This ensures that when a user reports a problem, the technical staff has immediate access to all the data / packets for the calls in question, enabling them to properly diagnose and identify the exact cause of the problem.
“It is not an uncommon frustration amongst large VoIP users to experience occasional quality glitches without being able to pinpoint the cause and resolving the issue”, said Jon Arnold of J Arnold & Associates, a leading VoIP industry analyst with Arnold & Associates in Toronto. “A tool such as VoIP Monitor 1.5 that allows technicians to easily go back and identify the problem can be key in providing the VoIP quality that users have come to expect”
• 24x7 capture of all VoIP traffic on the network, capturing both voice and fax calls
• Creates a database with the details of all calls. This provides for the easy location and retrieval of call information, even on a busy VoIP network
• Call information, capture files and extracted media are accessed via an easy-to-use web interface enabling technical staff to easily access the information from anywhere on the network
• Allows technical staff to hear the audio or view faxes from calls exactly as users experienced them. It creates an individual pcap file for every single call. These files can be imported into Wireshark for further analysis, or can easily be passed on to service providers and vendors for support purposes
VoIP Monitor is designed for both VoIP Service Providers and Enterprises using VoIP services or systems. For service providers, VoIP Monitor allows network staff to quickly locate and resolve VoIP problems on the network, leading to a significant increase in customer satisfaction. This is especially important if there are committed SLAs.
For Enterprises, VoIP Monitor enables businesses to monitor and evaluate the service quality of their VoIP providers. In addition, when an employee reports a problem, technical staff will be able to pass on all the data of the call in question to their VoIP provider, thereby increasing the likelihood of a speedy resolution.
About Devfoundry Software
Devfoundry Software (devfoundry.com) is Canadian based company focused on innovative and easy to deploy VoIP diagnostic solutions. Devfoundry operates offices in Toronto, Canada and Jaipur, India. In addition to its product lines of Diagnostic Tools, Devfoundry provides custom VoIP development to Enterprise customers and Service Providers worldwide.