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Szekesfehervar, Fejer, Hungary, 2008/01/22 - We’re proud to announce the public release of the industry’s first proactive live voice, video and text chat capability powered by Skymol Communicator developed for more efficient sales and customer service on our customers’ websites.
We’re proud to announce the public release of the industry’s first proactive live voice, video and text chat capability powered by Skymol Communicator developed for more efficient sales and customer service on our customers’ websites.
The intelligent, all-new rules-based Skymol Communication Services Network platform (SCSN platform) using real-time site monitoring enables our customers to identify potential new customers based on their browsing behavior and offer an immediate, voice-, video- and text-based chat (Live Voice & Video Engage) with a live representative. By proactively greeting customers and offering real-time online assistance to them, the conversation rates, the average order values as well as the ROI highly increase.
This brand new solution resources to desired outcomes:
• Increase conversion rates. Leverage Skymol's business rules engine to implement an event-driven approach to online sales. Using behavioral targeting and active analytics to prioritize audience segments most likely to respond, SCSN platform introduces helpful resources and relevant offers that motivate website visitors to take action on your site.
• Reduce shopping cart abandonment. Reach out to customers who stall or experience difficulties during checkout, and remove the obstacles that cause abandonment. With the deployment of Skymol Communicator Live Voice & Video Engage solution you are able to provide the clarification, information and reassurance your customers need throughout the checkout process to successfully complete their online transactions.
• Increase average order size. Skymol's personalization technology and skills-based routing features enable you to maximize cross-sell opportunities and increase average order value (AOV).
• Maximize ROI. Make changes on-the-fly, rendering better results and higher conversion rates.
”With the Skymol Communicator Live Engage solution, our customers are able to provide multiple options to their customer base and identify website visitors who demonstrate a combination of hot lead and abandonment behavior”, said Thomas Morocz, CSO at Skymol Corporation.
”Our customers are taking online sales and customer service to higher level by identify the customers most likely to need help and proactively inviting them using voice, video and text chat to resolve their issues before they pick up the phone or send an e-mail”, continued Morocz. ”This implementation is a win-win for Skymol customers and their customers alike.”
Skymol Corp. (skymolcorp.com), a provider of technology facilitating on-demand real-time online customer interaction using voice and video, and the traditonal text chat. Skymol has set itself apart as an innovator through its pioneering suite of applications, delivering its solutions to the enterprise and SME market. Its key mission is to connect customers with the best quality services. Skymol operates from Hungary, Europe and runs an extensive Technology Development Center there. Its Asian division is based in Seoul, South Korea. Skymol invests significant part of its revenue into research and development to support new initiatives.