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Cape Town, South Africa, 2008/01/16 - New analysis from growth consulting company Frost & Sullivan, Unified Messaging and Communications Market in South Africa, finds that the market earned revenues of between $30 and $35 million in 2006 and estimates this to reach between $54 and $63 million.
The unified messaging and communications market in South Africa offers significant potential for growth. Increased workforce productivity, cost optimisation and improved workforce mobility are the key benefits that encourage organisations and individuals to adopt unified communications (UC) solutions.
New analysis from growth consulting company Frost & Sullivan (enterprisecommunications.frost.com), Unified Messaging and Communications Market in South Africa, finds that the market earned revenues of between $30 and $35 million in 2006 and estimates this to reach between $54 and $63 million in 2013.
"UC improves communication by allowing instant access to information using any available communication mode," notes Frost & Sullivan Research Analyst Letticia Nkumbula. "The ability to integrate silo equipment leads to cost optimisation."
UC removes the barrier of restricted communication between people using different communication modes. It also provides mobile workers with a constant link to the office, giving them immediate access to information.
Apart from integrating technologies and increasing productivity among mobile workers, UC is also unifying the competitive environment in which industry participants operate.
The problems associated with integration compel customers to seek products from the same vendor. Due to consolidation, customers are able to receive an end to end product offering on their existing infrastructure.
At present, the lack of skilled personnel is a key factor that is hampering the growth of UC. The complexity of implementing UC solutions requires the combined expertise of IT and telecommunication skills and the gap is difficult to fill.
"The inclusion of skills transfer and development programs in company policies can assist in alleviating the situation caused by the shortage of skills," notes Nkumbula. "However, the demand for high financial incentives by skilled personnel is aggravating a situation that is already challenging."
On the other hand, consolidation among market participants is expected to minimise the gap associated with the shortage of skills. A unified industry model is important to promote a diversified skilled base and is also essential to ease the problems associated with system integration.
Clearly, the growth of UC in South Africa is dependant on the ability to integrate the solution into the existing infrastructure. The portfolio approach will help overcome problems related to system integration and the shortage of skilled personnel pool. This will result in the availability of UC solutions to a wide client base and provide the customer with an end to end package that improves productivity, particularly among the mobile workforce.
If you are interested in a virtual brochure, which provides manufacturers, end users, and other industry participants with an overview of the latest analysis of the Unified Messaging and Communications Market in South Africa, send an email to Patrick Cairns, Corporate Communications, at patrick.cairns[.]frost.com with your full name, company name, title, telephone number, email address, city, state and country. We will send you the information through email upon receipt of the above information.
Unified Messaging and Communications Market in South Africa is part of the Enterprise Communications Growth Partnership Service, which also includes research on African fixed telecommunications service providers' capital expenditure and the South African open source market. All research included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants. Interviews with the press are available.
About Frost & Sullivan
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