Satisfaction Services Inc., a leader in quality and service evaluation programs, today announced that it will develop evaluation programs for Consumer Electronics Association (CEA) members as part of CEA’s Member Savings Program. Satisfaction Services will provide CEA members with a comprehensive platform for evaluating service standards within their retail operations to bring improved service, employee evaluations and overall operational assessment.
Satisfaction Services will provide individual CEA members with an advanced form of mystery shopping to generate insight into the customer experience through a variety of tools, including, but not limited to, anonymous evaluators, call centers and internal audits. The information will be collected and stored in a consistent format for real-time access, easy analysis and historical comparison. Satisfaction Service’s modular functionality will allow CEA members the flexibility to pick and choose the tools that will support their business objectives.
“Integrity and objectivity are the foundation of what we look for in an evaluation program. Therefore, it is critical that we collect reliable information. We believe that Satisfaction Services is an excellent choice to provide this type of program,” said Gary Yacoubian, president of MyerEmco AudioVideo and longtime CEA member. “We are glad to see this partnership finalized as MyerEmco AudioVideo has worked with Satisfaction Services for a number of years. The Satisfaction Services program supports employee training, and evaluation programs ensure that our service standards are followed. This will be a great benefit for all CEA members.”
The proprietary database structure created by Satisfaction Services will allow individual CEA members and the CEA organization to analyze trends and track progress against multiple objectives. Data will be collected and stored via Web portal, which allows clients to examine customized reports for any period at any time through secure, password-protected access.
“We are very excited to be working with CEA and its network of members,” said Daniel Wittner, managing partner, Satisfaction Services. “CEA is one of the most successful trade associations ever developed and its commitment to quality and service standards for its members is second to none. This alliance will support CEA’s goal to provide members with tools to improve their businesses.”
For more than 16 years, Satisfaction Services has been assisting a range of retail, restaurant, and service organizations to continually improve and monitor service to customers. The Satisfaction Services team brings decades of combined experience from the industries that it supports, which allows it to create and implement customized programs with an understanding of industry challenges and requirements necessary to manage a successful and profitable operation.