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5 Star Hilton Makkah Deploys Mitel Contact Centre - Mitel®, the trusted provider of IP communications solutions, today announced that the Makkah Hilton & Towers is to deploy a Mitel communications solution including a Mitel 3300 IP Communications Platform (ICP) supporting 45 contact centre agents
5 Star Hilton Makkah Deploys Mitel Contact Centre

 

NewswireToday - /newswire/ - Makkah, Saudi Arabia, 2007/12/12 - Mitel®, the trusted provider of IP communications solutions, today announced that the Makkah Hilton & Towers is to deploy a Mitel communications solution including a Mitel 3300 IP Communications Platform (ICP) supporting 45 contact centre agents.

   
 
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The Mitel 3300 ICP will also act as a gateway to their legacy equipment that services 1,400 end-users.

The project is to be implemented by Al Ofoq CCTS, a Mitel Gold Solution Provider located in Jeddah in the western region of Kingdom.

”Mitel’s reputation in this particular market segment was a considerable factor in our decision to replace the existing German-made telephony system, particularly in light of the fact that Mitel’s solution was able to provide backwards-compatibility and forward-scalability. In essence, this will provide the optimal combination for our needs in terms of investment protection and advanced features and functionality that we expect,” said Ibrahim Atwa, Director of Business Development, Makkah Hilton & Towers.

Overlooking the Holy Haram and Kaabah, Makkah Hilton & Towers offers a wide variety of rooms and suites to satisfy the needs of guests. All rooms are equipped with high-speed internet access and each has a fabulous view on holy Kaabah, Haram or the ancient city.
The complex also boasts two fully air-conditioned prayer halls each with a capacity for 10,000 people. The complex also includes ballrooms accommodating up to 450 guests and an onsite shopping mall with 450 shops. A business center has been recently inaugurated to take care of the needs of business peole while performing their Hajj or umrah.

”Our performance in Makkah is another example of our commitment to the hospitality sector in KSA and to Makkah in particular. This holy city is so unique that it is never affected by guest fluctuations or seasonal changes due to the ongoing pilgrimage and umrah visits throughout the year. We are delighted that Mitel’s advanced communications solutions can be part of this prestigious hotel’s large expansion drive and look forward to extending the solution throughout the complex,” said Hisham Amili, Mitel GM, GCC.

About Mitel
Mitel is a leading provider of integrated communications solutions and services for business customers. Mitel's voice-centric IP-based communications solutions consist of a combination of telephony hardware and software that integrate voice, video and data communications with business applications and processes. These solutions enable our customers to realize significant cost benefits and to conduct their business more efficiently and effectively by enabling enhanced communications, information sharing and collaboration within a business and with customers, partners and suppliers. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide.

For more information, contact Mitel's Dubai office or Mitel's Saudi office:
Mitel Networks, Dubai Internet City, Building No. 9 (Canon Building), Office no. 122, 1st floor.
P.O. Box 500142, Dubai-UAE, F: +971 4 3915288

Mitel Networks, Kingdom Tower, floor 28th, office 1415, Riyadh, Kingdom of Saudi Arabia
T: 966 1 2118122, F: +966 1 2118001

 
 
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Written by / Agency / Source: Mitel Networks

 
 

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5 Star Hilton Makkah Deploys Mitel Contact Centre

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Publisher Contact: Mitel Networks Saudi Arabia 
+971 4 3916721
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Mitel Networks securities in any jurisdiction including any other companies listed or named in this release.

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