AEC has distinguished itself in the marketplace by offering a wide array of specialized services and emphasizing high-touch client-tenant service experience; with LRA’s assistance, AEC will conduct two research studies designed to drill down into what is ultimately most important to its client base.
AEC currently offers fully-furnished office space and conference room facilities, as well as virtual offices in New Jersey and Pennsylvania. Client-tenants are afforded a wide array of business support services; a representative sample of those services includes general office organization and administration and sales support, as well as customer service assistance, IT support, and bookkeeping. American Executive Centers also staffs graphic artists and professional paralegals.
“We currently have the widest range of specialized support services and programs in the executive office space industry in this region,” explained AEC President G. Michael Howard. “We feel we can enhance our offering further by gaining a greater understanding of what is truly valuable to our client-tenants, and then making sure they understand and avail themselves of all that we have to offer. LRA is a great partner for this initiative, as they have helped a diverse client base identify the optimal mix of service and product offerings and then design the customer experience required to deliver on those customer needs and wants.”
Through LRA’s efforts, AEC will be able to develop enhanced services to improve their client-tenant’s productivity and profitability. LRA offers its Research services either as stand-alone offering or as an integrated part of an overall Customer Experience Management consulting project, where LRA might be facilitating several different activities simultaneously in order to help a client assess, design, implement the optimal customer experience. LRA customizes its research to specific client needs, and has designed and implemented innovative studies for industry leaders in lodging (Hyatt Hotels), real estate (Toll Brothers, WCI Communities, Equity Residential), senior living (ARAMARK Senior Living), sports (Stowe Mountain Resort, The PGA TOUR), gaming (Penn National Gaming, MGM Mirage) and travel (Signature Flight Support), among others.
“I think AEC is fully aware that their client base is seeking more than a simple office rental with a desk and phone jack,” said Rob Rush, CEO of LRA. “AEC’s clients are buying the ability to project a certain image and benefit from the full range of support, professionalism, and services that comes with that image. LRA’s ability to fully capture and optimize the elements of that customer experience is a good fit for AEC’s desire to be best-of-breed in the marketplace, but in a way that is meaningful and valuable to its clients.”
About American Executive Centers
American Executive Centers, celebrating its 25th Anniversary, integrates prestigious locations, today’s technology, beautifully furnished executive offices, and outstanding support staff flexible to the individual business person’s needs. There are seven American Executive Centers strategically and conveniently located throughout the Delaware Valley including King of Prussia, Radnor, Plymouth Meeting, Exton, Bala Cynwyd, Philadelphia, and Marlton, NJ.
For start-up companies, professionals such as attorneys, real estate developers, consultants, and financial advisors to name a few, and large corporate organizations expanding into new territory, the opportunity to enjoy lease and space flexibility cannot be overstated. For companies who may experience rapid staff growth or who anticipate a temporary office need, the short-term leases that American Executive Center provides allows them to avoid long-term lease obligations, and maintain the flexibility to upsize their team as needed immediately while avoiding significant capital outlays.
For individuals who require access to office space and business services on an as needed basis, American Executive Centers’ Virtual Office – a customized office and business services program that costs a fraction of a full-time office – makes the perfect arrangement.
For more information about American Executive Centers, call 800-736-6034 or visit aecphilly.com.
About LRA Worldwide, Inc.
LRA Worldwide, Inc. is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM). LRA helps companies and brands design and deliver the optimal customer experience across all key touch points using an integrated suite of services that measure and improve service quality, customer satisfaction, employee performance, loyalty, customer advocacy and profitability. LRA specializes in “operationalizing the brand” – turning brand promise and customer strategy into operational reality. LRA’s CEM practice areas include Customer Experience Strategy Design, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific tactical client need.
LRA’s clients include some of the world’s leading companies and brands, including Starwood Hotels & Resorts, Hard Rock Hotels and Casinos, the PGA TOUR, Albertsons Supermarkets, the NBA and First Niagara Financial Group.