NewswireToday - /newswire/ -
Fords, NJ, United States, 2007/11/29 - Applications Specialist, Susan Lee, noted for her “phenomenal customer service" - TimesheetPlus.com / DatamaticsInc.com.
Datamatics Management Services Inc., a leading provider of labor management services, has always had the mission of providing superior customer service as it “provides clients with improvement.” But when their own clients reach out with feedback that is as positive as Fallon Health’s, it is clear that this mission is being practiced on a daily basis.
Fallon Health, a 60 employee healthcare organization located in Denver, CO, had all of the problems associated with manual timesheets. As Cory Sites, their Human Resources Manager noted, “Previously, employees put in questionable hours. In automating our time and attendance function with Timesheet Plus, Datamatics allowed us to schedule our work more efficiently.” In addition to making these improvements for this client, Datamatics continually demonstrated its top-notch customer service, a competitive advantage for Datamatics in the labor management marketplace.
Nowhere was this more evident than with Susan Lee, an Applications Specialist, who was the Training Manager for Fallon Health. When putting into words the level of customer service that she received by Susan Lee and Datamatics, Cory Sites stated, “Susan Lee has always been extremely helpful and resolves all of our issues in a very timely manner. She is very pleasant and always available. Overall, their customer service is phenomenal.” Clearly, it is comments such as this one which truly reflect Datamatics’ commitment to providing customer support for the long-term.
In dealing with Fallon Health, Susan Lee was not only paramount in training them on the TSP software, but she handled any issues that they had along the way, including adding a weekly overtime rule to their pay calculations. While other time and attendance vendors make it an arduous task for their clients to get through to them, Datamatics practices what it preaches when it tells its clients that “You can count on us to be there when you need us.” Thanks to Susan Lee, this was especially true for Fallon Health.
About Datamatics Management Services, Inc.
Datamatics Management Services, Inc. (datamaticsinc.com) is a New Jersey-based software development company that creates applications relative to the management of labor assets -- specifically for employee scheduling, attendance record keeping, benefit tracking, labor allocation and access control. The company's open architecture approach to developing software provides enterprise-wide, integrated solutions that address the many challenges of managing people and business. Datamatics' premier labor management solution, TC-1, is a scalable and flexible application that bridges culture with technology. Datamatics also offers TimesheetPlus (timesheetplus.com), a web-based time and attendance system and V-Core HR, a human resource program designed to provide policies, forms and employee development.