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Cape Town, Western Province, South Africa, 2007/11/29 - The Collections and Recoveries subsidiary of the Credit Management Solutions (CMS) group, one of the leading collection and recovery agencies in Africa, has gone live with the PIC Collections System (PCS) from PIC Solutions.
CMS offers a range of services across the entire collections life cycle. These services include customer education, customer service reminders, front and back end collections, external debt collection agency services, legal process and debt portfolio purchases.
CMS is renowned for its ability to tailor its business operations around client requirements and their decision to select PCS was based on the need for a flexible platform, ensuring scalability for future business growth.
PCS is a powerful, modular, enterprise-wide collections solution that combines business controlled segmentation functionality, the allocation of appropriate, differentiated actions to individual customer profiles and an intuitive collector interface. PCS is specifically tailored to meet their requirements by combining industry collections best practices and a flexible user controlled strategy definition.
Clive Baynes, ICT Director at the CMS group, stated, “The initial PCS implementation perfectly matches and supports our existing business functions and processes. Most impressive is the ability it gives the business to easily configure and manage strategies within the system and to be able to instantly adapt to operational changes. PIC Solutions implemented the system within very tight deadlines whilst ensuring a smooth transition on the floor. Early results show a quick adaptation to the system at all levels of call centre staff with an immediate improvement of all productivity measures.”
Raymond Garde, ICT Manager at PIC Solutions, said, “PCS is a robust collections system that maps the right collections strategies to the appropriate customer segments. It enables CMS to optimise their collections strategies quickly, allowing them to be even more responsive to market changes. This flexibility is what makes PCS ideal for any collections environment."
About PIC Solutions
PIC Solutions provides consumer credit solutions to a wide range of blue-chip organisations. We are experts in the fields of credit, risk and software and have an established track record of success powered by solutions.
Our ongoing commitment is to enable clients to optimise the credit life cycle.