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Clearconcepts Announces Customer Communications Panel For Financial Services Firms - Clearconcepts has announced a customer communications panel for financial services firms
Clearconcepts Announces Customer Communications Panel For Financial Services Firms

 

NewswireToday - /newswire/ - London, Greater London, United Kingdom, 2007/11/07 - Clearconcepts has announced a customer communications panel for financial services firms.

   
 
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The panel will be held in London on 12 December 2007 and will seek to address some of the many issues facing the financial sector in the wake of recent regulations.

The panel will be made up of leading experts from the industry and will debate a number of topical issues, including:

• The changing nature of customer segments
• Treating Customers Fairly
• Financial promotions
• The customer journey: consistent communications across different parts of the organisation
• Brand value: internal and external communications
• Sales vs. legal/compliance
• Third parties: alignment; dealing with brand conflict.

In a recent release, the FSA told firms that the pace of progress had to increase if firms were to meet next year's deadlines and that there had to be a "renewed energy and drive" if organisations are to deliver on improved outcomes for consumers.

The panel will be chaired by an independent consultant and include a range of industry experts. It will give attendees the chance to benchmark against other firms, exchange ideas and attempt to resolve issues. The session will be run under the Chatham House rule to encourage open debate.

Naomi King from Clearconcepts, said, “At this time of uncertainty in the financial services industry, firms are focussing more and more on their relationships with customers and the information released to them. This panel will allow attendees to discuss topical issues and compare notes with peers."

The forum is aimed at retail finance professionals and the agenda will be led by industry experts from different financial services verticals.

About Clearconcepts
Clearconcepts (clearconcepts.co.uk) is an independent communications house focused on the financial services sector. It specialises in market research, events planning and public relations. Clearconcepts also administers the Financial Services Discussion Club.

 
 
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Written by / Agency / Source: Clearconcepts

 
 

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Clearconcepts Announces Customer Communications Panel For Financial Services Firms

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Publisher Contact: Rachel Webber - Clearconcepts.co.uk 
+44(0)20 7405 0065 Rachel.webber[.]clearconcepts.co.uk
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Clearconcepts securities in any jurisdiction including any other companies listed or named in this release.

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