EPoS technology specialist, H.I.T Solutions has been chosen by The Institute of Physics to supply their pointOne Electronic Point of Sale (EPoS) solution to automate the food ordering and stock control elements of its staff restaurant. The system replaces an inefficient manual process that was prone to errors, resulting in lost revenue. Established over 125 years ago, The Institute of Physics is a scientific membership organisation devoted to increasing the understanding and application of physics. It employs 108 staff at its headquarters in London.
Head of Corporate Service at The Institute of Physics, Kate Meehan comments on the reasons for selecting the new EPoS system, “Prior to installing the pointOne EPoS system we operated a manual ‘cash-less’ system based on handwritten chits. The restaurant staff would write down each order and then, at the end of the day, pass these details onto the accounts department who would then charge the meals to an appropriate account associated with a department, or a member of staff. However, our restaurant can get very busy, and during peak times hand-written notes would get mislaid or damaged and therefore the revenue on some of these transactions was lost altogether.”
Meehan continues, “it was obvious that we needed to automate this process, therefore we approached our restaurant outsourcer and they recommended pointOne EPoS from H.I.T Solutions.
How the system works
The pointOne EPoS solution provides a direct link from the restaurant to the finance office. Staff enter the details of each order into a pointOne EPoS terminal and the system automatically records all the items, updates the current stock and allocates the costs to the appropriate department or staff member.
Meehan concludes, “The pointOne EPoS solution has been a great success, all our orders are now processed correctly resulting in a 100% increase in our revenues. The staff are also much happier with the new system as its takes away the stress of keeping tabs on each piece of paper they were handling. We would highly recommend it to any organisation with similar issues to ourselves”.
About H.I.T Solutions
H.I.T Solutions (hitsolutions.co.uk) was founded in 2001 to develop and sell touch screen EPoS solutions for the hospitality sector. Catering for all types and sizes of hospitality operations, the pointOne product suite offers ease of use, reliability and management features ranging from stock control to back office functionality. All software development, R & D, sales and support is operated in-house from offices in Cardiff, South Wales. The company has EPoS installations across the UK in bars, pubs, clubs and restaurants, including the Hard Rock Casino in London’s Leicester Square and the award winning Finnegans Fish restaurant in South Wales.
About The Institute of Physics
The Institute of Physics is a scientific membership organisation devoted to increasing the understanding and application of physics. It has an extensive worldwide membership (currently over 34,000) and is a leading communicator of physics with all audiences from specialists through government to the general public. Its publishing company, IOP Publishing, is a world leader in scientific publishing and the electronic dissemination of physics.