PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-service Solutions to Large Volume Customers - Based on its recent analysis of the North American hosted interactive voice response (IVR) services market, Frost & Sullivan has recognized Tellme®, a Microsoft® subsidiary, with the 2007 North American Frost & Sullivan Award for Product Line Strategy
Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-service Solutions to Large Volume Customers

 

NewswireToday - /newswire/ - Palo Alto, CA, United States, 2007/10/24 - Based on its recent analysis of the North American hosted interactive voice response (IVR) services market, Frost & Sullivan has recognized Tellme®, a Microsoft® subsidiary, with the 2007 North American Frost & Sullivan Award for Product Line Strategy.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the North American hosted interactive voice response (IVR) services market, Frost & Sullivan has recognized Tellme®, a Microsoft® subsidiary, with the 2007 North American Frost & Sullivan Award for Product Line Strategy.

The Award acknowledges Tellme’s excellence in the development and deployment of large volume voice services and platform solutions to its brand name customers.

Hosted IVR solutions have presented a compelling and cost-effective alternative to on-premise based solutions for the past couple of years. Significant reductions in upfront capital expenditures and maintenance costs, combined with flexibility and agility of deployment represent some of the key drivers for rapid adoption of hosted IVR services in the market.

“Tellme has been a leading provider of hosted voice solutions including customer self service, directory assistance, and speech-enabled mobile applications,” says Frost & Sullivan Global Program Manager Ashwin Iyer. “The company has been one of the pioneers in VoiceXML application delivery, and hosts one of the largest on-demand voice self service platforms in the world.”

Enhancing the caller experience by delivering solutions with best-in-class quality audio, state-of-the art voice user interface design, and high automation and speech recognition rates has been a key part of Tellme’s strategy for this marketplace.

The company has leveraged its experience in hosted VXML applications to enhance its voice self service solutions with features such as personalization, contextually relevant selling and optimized call design flows that are aimed at improving the caller experience.

Tellme lays a great deal of emphasis on monitoring the performance of its applications to ensure high automation rates and enhance revenue generation opportunities through cross-selling and up-selling within the self-service menus.

The company’s revenue is primarily generated through its enterprise solution sales along with sizeable income from voice automating directory assistance for its carrier clients. Targeting large customers, each contributing millions of dollars of revenue per year, Tellme’s platform handled about 2 billion calls in 2006 and processed over 10 billion utterances.

The company quite effectively utilized free voice portals and business finder services through 1.800.555.TELL to showcase its technology among end users and to test the market for a variety of applications.

Tellme currently powers about 30 percent of Directory Assistance calls within the U.S. and continues to grow its customer base and traffic volume.

“Evidently, Tellme has grown at an extremely accelerated pace, based on its successful penetration of the directory assistance market,” cites Iyer. “It is this strategic repurposing of its core voice platform technology that has helped Tellme to build its brand and assume a position of prominence within the hosted IVR services market.”

For its strong vision for the future, which includes delivery of multimodal platforms that will unify and enhance the caller experience across multiple contact channels, Tellme is the worthy recipient of 2007 North American Frost & Sullivan Award for Product Line Strategy.

Each year Frost & Sullivan presents this Award to the company that has demonstrated the most insight into customer needs and product demands. The recipient company should have optimized its product line by leveraging products with the various price, performance, and feature points required by the market.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-service Solutions to Large Volume Customers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Frost & Sullivan |
Publisher Contact: Stacie Jones 
210.247.2450 stacie.jones[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016
Upstream Works Software Expands with New Office in Europe
Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)