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Vancouver, British Columbia, Canada, 2007/10/23 - We provide Live Technical Support to manage the health of your desktop PC's and Laptops. Our GensCorp Enterprise Managed Services (GEMS™) can also include our secure Data Backup, Clean Managed Email and On-site Hardware & Software Support.
GensCorp Enterprise Managed Services (GEMS™)
1-800 Live Technical Support – your first point of contact with our highly skilled technicians using a toll free ‘phone line. Our Help Desk technicians can resolve up to 90% of user issues quickly and effectively. Live Technical Support includes:
• Troubleshooting and Support of Computer and Peripheral hardware and software;
• PC Operating Systems that are supported are, 2k Pro, ME,XP and Vista;
• Server Assistance for service restarts, account maintenance and escalations;
• Internet and E-mail Connectivity issues;
• Call Handling and Incident Tracking;
• Service Level Offerings during normal business hours or on a 24x7x365 basis.
Desktop PC and Laptop Health Management - GEMS™ provides system protection (spyware removal and system security updates), Microsoft Operating system updates, and Anti Virus updates along with the removal of accumulated internet debris.
• Enhanced machine performance and Improved system security;
• Reduced costly downtime;
• More time to focus on your core business and “Peace of mind”
“On Site” Hardware and Software Support - include troubleshooting and hardware problem resolution by certified technicians for PC Workstations, Laptops, Servers, Terminals or Monitors, Network Hardware (Switches, Hubs, Routers, Firewall, VPN Appliances), Point-of-Sale (PoS) Stations, Thin Client Workstations, UPS's and Printers. A technician will visit to fix or replace the hardware as required. We support Microsoft, Linux, Unix and Netware operating environments. We offer on-site hourly rates or, a fixed monthly subscription cost.
“Clean” Managed Email - this is a secure and safe managed service which includes Exchange email-hosting (POP3, IMAP, and webmail), spam filtering and virus protection. Businesses can expect an accuracy of 99% or better for spam filtering and 100% virus blocking. There are no software, hardware or security services to purchase or maintain. The Email hosting controlled infrastructure (servers, storage and data applications) are housed in secure Data Centre’s for maximum service availability.
Remote Back-up – Data Vault - GEMS™ Data Vault (GensCorp.com) is a fully automated online backup and recovery solution that is secure, robust, easy to use and affordable. Offsite data backups are a reliable and practical alternative to legacy backup solutions, e.g. tape backups; by combining established technologies such as TCP/IP networking (internet), strong encryption (448 Bit Blowfish) and FastBit binary patching. Backups are executed through the secure, encrypted connection, via the internet, to the storage data center. There will be no requirement to keep track of transporting tapes to offsite locations.
Access to your data 24/7/365 with complete redundancy features.