NewswireToday - /newswire/ -
Cebu City, Cebu, Philippines, 2007/08/20 - Berkeley Systems Management, Inc. has recently introduced its newest call center training arm, Berkeley Institute, as part of its human resource and call center management program - BerkeleyatWork.com.
Berkeley Institute, another brainchild of CEO and President Edward Mendez, was established primarily to increase the employability of Cebu City residents by providing them with the appropriate skills that meet the standards of the BPO sector, especially in Cebu.
Initially collaborating with five major international key-players in Cebu’s call center industry, Berkeley Institute is opening its doors to those who are looking for a career in the call center industry.
Barely a year old, Berkeley Institute has produced a total of 263 graduates to date, 234 of whom have been hired by different call center companies in Cebu City.
Berkeley’s advantage is the name that it has established since 1994 as a recruitment and information technology firm, serving mid-sized to multinational companies. As an HR player, its expertise has always been helpful in the setting up of the training center.
“We don’t just train you, we get you employed. Our long-term partnership with major call centers is our guarantee of 95% employability. Furthermore, the training we provide is based on the competencies and standards set by our call center partners,” proudly stated by Mr. Mendez.
Their 60-hour curriculum primarily focuses on improving the English communication skills of potential call center agents.
“The training is learner-centered as trainees talk 90 per cent of the time. They are also frequently given feedback to inform them of the competencies they have to work on. With this, we can be sure that Berkeley Institute’s ultimate mission, which is sure-fire employment for its graduates, is being achieved,” Program Director Oscar Fudalan Jr. said.
The training covers English Language Enhancement, Customer Service, American Accent, Communication and Culture, and Typing. Others include advanced courses on Information Technology and Sales and Telemarketing.
Participants will be taught how to “neutralize” their accents, review grammar and pronunciation, and will also be provided interview tips.
The program aims to boost the participant's confidence, and to increase one's chances of getting a career in a call center. Best of all, Berkeley Institute (berkeleyatwork.com) is offering it for free for those who possess the minimum qualifications and pass the initial screening and a low registration fee for those who need intensive communicative reinforcement.
The program is open to anyone who has finished at least two years of college and is computer literate. Applicants will be pre-screened and interviewed and all applicants, qualified or unqualified, are entitled to participate in the training program.
Unknown to many, the call center industry is non-discriminating. Applicants are likely to find employment in centers who accept agents regardless of their educational attainment, religion, cultural background, race and age.
An acceptable grasp of the English language is the basic requirement of most centers, and Berkeley Institute’s Call Center Training Program will equip participants with the necessary skills that are vital in their application as call center agents.
Interested applicants may proceed to the Berkeley Institute office, Suite 308 A. Geson Building, D. Jakosalem St., Cebu City from Monday thru Friday at 9am – 6pm.