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Financial Services Firms Consider Complaints MI a Priority at Forum - The first meeting of the Complaints Handling Special Interest Group will be held on 24 September, with complaints MI at the top of the agenda
Financial Services Firms Consider Complaints MI a Priority at Forum

 

NewswireToday - /newswire/ - London, Greater London, United Kingdom, 2007/08/08 - The first meeting of the Complaints Handling Special Interest Group will be held on 24 September, with complaints MI at the top of the agenda.

   
 
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Complaints to financial services firms have increased steadily in recent years, due to high profile issues such as unfair bank charges and mis-selling scandals. Other issues that will be debated at the meeting include incentive schemes and evidencing to the FSA and the FOS.

This new special interest group has been set up by the Financial Services Discussion Club in response to interest from members in a regular forum. Senior complaints and customer relationship managers will meet to discuss current complaints handling issues, exchange ideas and benchmark against peers.

Richard Walbach from Clearconcepts, which administers the Financial Services Discussion Club said, "Complaints handling is high on the FSA’s agenda at the moment, and is seen by the regulator as an important component within the Treating Customers Fairly initiative. This group will prove a useful medium for companies to exchange ideas and benchmark in a changing regulatory climate."

About Clearconcepts

• The Financial Services Discussion Club is administered by Clearconcepts. It provides a forum for the discussion of topical issues and exchange of ideas.
• The club runs a number of special interest groups that meet each month:

- Retail Finance - London
- Retail Finance - Manchester/Leeds
- Retail Finance - Edinburgh
- Retail Finance - Asset Management - London
- Retail Finance - Complaints Handling - London
- Retail Finance - Complaints Handling - Manchester
- MiFID - Asset Management - London
- MiFID - Investment Banking - London
- MiFID - Mid-Tier Asset Management - London
- MiFID - Mid-Tier Investment Banking - London

• Clearconcepts (clearconcepts.co.uk) is an independent communications house focused on the financial services sector. It specialises in market research, events planning and public relations.

 
 
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Written by / Agency / Source: Clearconcepts

 
 

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Financial Services Firms Consider Complaints MI a Priority at Forum

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Publisher Contact: Cherry Yeandle - Clearconcepts.co.uk 
+44(0)20 7405 0065 cherry.yeandle[.]clearconcepts.co.uk
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Clearconcepts securities in any jurisdiction including any other companies listed or named in this release.

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