ea consulting, Inc. (ea), a leading IT service provider and a certified SAP Services Partner, today announced a successful “go live” of the mySAP ERP ECC6.0 and Customer Information System (CIS) integrated solutions for the Pittsburgh Water and Sewer Authority (PWSA), Pennsylvania.
PWSA has chosen the latest version of SAP (MySAP ERP ECC 6), which involves the upgrade of the full suite of modules in use presently for their Financial, Supply Chain, Work Orders, Asset Management, Utility Billing and Customer Services operational needs. These include Pre Upgrade Review, Functional Gap Analysis and Resolution, Blueprint Revision, System and Infrastructure Upgrade, Testing, Documentation, and Training.
PWSA wanted to take advantage of the new system architecture and functionality and establish a foundation to build many of the technological enhancements they have slated for the future. The SAP ERP ECC6.0 upgrades combines the powerful industry-specific functionality such as efficiently handling meter-reading data with customer care and service capabilities, the ability to increase levels of responsiveness and customer satisfaction among water utility customers.
PWSA has been a valued client of ea since 2002. ea has implemented the first SAP ERP and CIS integrated solutions for PWSA through the deployment of ea’s UtilityWorks. PWSA was one of the first in the industry to use UtilityWorks solution, an SAP Template implementation strategy which is becoming more popular now with mid-tier utility companies. It helps PWSA to accelerate the system installation process with minimal risk. ea continues to be the Application Service Provider (ASP) for PWSA. ea also hosts PWSA’s integrated system by providing hardware, system administration, 24-hour customer care and data center services that include functional and technical support. This solution has successfully provided PWSA with a simple and cost-effective alternative to manage PWSA’s back-office system.
“We are extremely appreciative and proud to be trusted again by PWSA for this important upgrade. We have forged a strong relationship with the organization, and believe that we have solid understanding of PWSA’s culture, its operations, as well as their business challenges and needs.” said Kirk Kuzirian, General Manager, ea.
ea has proven track records of successes, highly skilled consultants and support team, aggressive approach, full commitment and reputation for on-time delivery. In addition, ea, as a CMMI® Level-5 certified company reiterates our promise to deliver "first-world services at third world prices". ea integrates the CMMI® Level-5 and ISO 9001:2000 industry standard process framework into every aspect of their work, including business development, software and hardware implementation, and a variety of managed and support services. With tools and skills like these, ea will be able to help PWSA manages their operations and customer care capabilities more effectively. It allows PWSA to stay more focus on strategic business objectives such as Excellent Customer Service, Cost Management, Security and Environmental Compliance, and to meet the challenges of deregulation head-on.
“This is truly an exciting project. This is one of the first utility upgrade in the US as well as being an early worldwide upgrade for the new SAP ECC 6 version.” concluded CK Wong, Chief Executive Officer, ea.
About ea Consulting, Inc.
ea was founded in 1990 with an office in California and an Offshore Development Centre (ODC) in Malaysia. ea is a strategic IT services and outsourcing partner to Fortune 500 clients, across corporate and public sectors. SAP, Microsoft, IBM and other IT strategic providers have partnered with ea to deliver complete suites of Enterprise Resource Planning (ERP) solutions and support services. ea has a well-established presence in the U.S with over 16 years of historical success in managing global IT services including implementation, upgrades, support, on-demand and hosting services. ea’s proven global delivery model is backed by CMMI® Level-5 quality and maturity standards, and the ISO9001:2000 assessments and policies.
ea has twice been listed on the Inc. 500 as one of the fastest growing companies in the country. ea has also twice been listed consecutively on the Global Services 100 Index 2006 and 2007, as one of the World’s top 100 most Innovative Service Providers. ea ranked #7 in the category “Top 10 Companies to Watch in Emerging Asian Markets” in the GS100 2007.
For more information, please contact Kirk Kuzirian at 916-357-6603, or kirk.kuzirian[.]ea-inc.com.
The Pittsburgh Water and Sewer Authority provides quality water and quality services to over 83,000 customers throughout the City of Pittsburgh daily. PWSA strives to exceed customer expectations by providing the highest quality services at the lowest possible price.