PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Chameleon PR

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Thousands of Working Hours Lost as PC Users Provide Useless Information to Helpdesks - Netviewer survey reveals widespread dissatisfaction with IT helpdesk support. End users might in part be responsible for perceived IT helpdesk failure, one in five admit that they don’t always provide accurate information about the nature of issues
Thousands of Working Hours Lost as PC Users Provide Useless Information to Helpdesks

 

NewswireToday - /newswire/ - London, United Kingdom, 2007/07/17 - Netviewer survey reveals widespread dissatisfaction with IT helpdesk support. End users might in part be responsible for perceived IT helpdesk failure, one in five admit that they don’t always provide accurate information about the nature of issues.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Netviewer, Europe’s leading provider of real-time collaboration software, has announced the findings of a new survey into IT helpdesk usage patterns. The survey, commissioned by Netviewer from independent research firm Vanson Bourne, shows that 31 per cent of internal IT helpdesk users are dissatisfied with the quality of support they receive. The figure rises to 48 per cent for users of external (third party) IT helpdesks.

Rather than contacting a helpdesk, 40 per cent of respondents prefer to stop working and try to fix the problem themselves. It also appears that many people rely upon non-professional help from colleagues, friends or relations with 92 per cent of respondents saying that they have at some stage tried to assist someone at work with IT issues. This is a worrying finding given that 30 per cent describe themselves as less than moderately IT literate.

The survey indicates that end users might in part be responsible for perceived IT helpdesk failure. One in five admit that they don’t always provide accurate information about the nature of the problem – the main reasons being a lack of insight (45 per cent), a lack of time (30 per cent), or a lack of appropriate vocabulary (25 per cent).

Rachel Lane, managing director UK at Netviewer, said, “This is a self perpetuating problem. End users are frustrated because they can’t successfully communicate the nature of the problems they face to the helpdesk. Helpdesk resolution times rise as a result. Users then try to speed up the process by sourcing amateur assistance but often end up exacerbating the problem instead. The whole cycle costs precious working hours.”

Lane continues, “Helpdesk operatives need to be able to remotely access user desktops at the click of a button regardless of whether or not access software has been pre-installed on their devices. Only then can they gain expert insight into the problem and quickly resolve it to the satisfaction of all parties.”

Without such a solution companies could find it hard to take advantage of new software. 48 per cent of respondents said that they had delayed the introduction of new software because they were worried about the time it would take to resolve consequent PC problems.

About Netviewer
Founded 2001 in Karlsruhe, Netviewer (netviewer.com) is Europe's leading provider of real-time collaboration software with currently over 230 employees worldwide. The Netviewer service enables (business) users to view each other's PC screen simultaneously in order to work on all kinds of documents, calculations or graphs together - regardless of where the participants are located. Real-time collaboration and communication via the internet significantly reduce the time and cost of travel and thus increase productivity.

More than 9,000 corporations and SMEs from over 43 countries, including Daimler Chrysler, SAP, Espresso Education, Capita, Admiral Insurance, British Horseracing Board, and Fidelity Investments all rely on the ease of use the Netviewer tools offer. With headquarters in Germany, Netviewer has subsidiaries in Switzerland, France, Austria, The United Kingdom, The Netherlands, and The United States.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Chameleon PR

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Thousands of Working Hours Lost as PC Users Provide Useless Information to Helpdesks

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Allan Edwards / Susie Mueller 
+44 (0)20 7680 5500 allan[.]chameleonpr.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Chameleon PR securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Chameleon PR / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

Frost & Sullivan Recognizes Silverfort for its New Product Innovation in Authentication and Access Management in Critical National Infrastructure
ADVA Optical Networking Wins Prize for Best Energy Efficiency at SDN NFV World Congress
YASH Acquires Codiant Software Technologies
Municipality of Apex Deploys ADVA ALM for Comprehensive Fiber Monitoring
SBI Holdings, SBI BITS and NEC Commence Joint Demonstration Trial of KYC Operations Using Blockchain Technology
KONE Selects Infosys to Support its IT Transformation
Infosys Wins Three Prestigious Oracle Excellence Awards for Specialized Partner Cloud Services
Mediterranean Bank Goes Live with Infosys Finacle Lending Solution
ISG Vendor Benchmark - Damovo is Leader in the Managed LAN Services Category
Telefónica Germany Uses ADVA FSP 3000 CloudConnect™ in 200G Joint Trial
Infosys Accelerates Private Cloud Adoption with Micro Focus SUSE Openstack Solution
NEC and Hortonworks Expand Partnership to Deliver Distributed Processing Platform for Big Data
Infosys Finacle Partners with ToneTag to Offer Sound-Based Contactless Payments Solution
ADVA Optical Networking Announces Ensemble Connector Wins 2017 Telecoms World Award
RTI and NEC Announce that the SEA-US Submarine Cable is Ready for Service and that the Marine Survey has Begun for A Hong Kong Extension

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  RightITnow Ltd

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)