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The Financial Services Discussion Club Launches Complaints Handling Special Interest Group - The Financial Services Discussion Club has launched a complaints handling special interest group for financial services firms
The Financial Services Discussion Club Launches Complaints Handling Special Interest Group

 

NewswireToday - /newswire/ - London, Greater London, United Kingdom, 2007/07/13 - The Financial Services Discussion Club has launched a complaints handling special interest group for financial services firms.

   
 
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Meetings will take place in London and Manchester giving members the chance to benchmark against other firms, exchange ideas and resolve issues. The sessions are chaired by an independent consultant and run under the Chatham House rule to encourage open debate.

The club has been set up partly in response to a renewed focus from the media and the Financial Services Authority on complaints handling within financial firms. The FSA's latest communication, Policy Statement 07/09: Treating Complainants Fairly, highlights the changing approach demanded of the industry and the role of principles-based regulation in the complaints handling process.

Richard Walbach from Clearconcepts said, “We had a lot of interest from the industry in this subject and it is second only to MiFID in its popularity as a discussion topic. The complaints handling discussion group will be complimenting some of the work of the industry associations, offering members from different financial services sectors an opportunity to discuss common issues.“

About The Financial Services Discussion Club

The Financial Services Discussion Club is administered by Clearconcepts. It provides a forum for the discussion of topical issues and exchange of ideas. The club runs a number of special interest groups that meet each month:

• Retail Finance - London
• Retail Finance - Manchester/Leeds
• Retail Finance - Edinburgh
• Retail Finance - Asset Management - London
• Retail Finance - Complaints Handling - London
• Retail Finance - Complaints Handling - Manchester
• MiFID - Asset Management - London
• MiFID - Investment Banking - London
• MiFID - Mid-Tier Asset Management - London
• MiFID - Mid-Tier Investment Banking - London

Clearconcepts (clearconcepts.co.uk) is an independent communications house focused on the financial services sector. It specialises in market research, events planning and public relations.

 
 
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The Financial Services Discussion Club Launches Complaints Handling Special Interest Group

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Publisher Contact: Chery Yeandle - Clearconcepts.co.uk 
+44(0)20 7405 0065 cherry.yeandle[.]clearconcepts.co.uk
 
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