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Singapore, Singapore, 2007/07/12 - Unisys Corporation (NYSE: UIS) has been cited as a Leader in the June 2007 Forrester Wave report, “Global IT Infrastructure Outsourcing, Q2 2007.” Unisys was among the select IT services companies that Forrester invited to participate in the report. NYSE: UIS
Unisys was among the select IT services companies that Forrester invited to participate in the report. Unisys received perfect scores in the crucial client reference categories. Perfect client reference scores are a highlight of Unisys coverage.
The report evaluates the capabilities of 19 organizations – “only the strongest global firms with a track record of success in the infrastructure space.” The research assessed provider capabilities and presence in key infrastructure management services areas: help desk, data center, managed network, deskside/on-site support, desktop management and mainframes. Current offering, strategy and market presence were the key categories in which each provider was evaluated.
The research included input from multiple reference customers for each provider on key areas of customer satisfaction – implementation, account management, service quality and general satisfaction.
The Forrester research report notes that Unisys has “excellent infrastructure capability as evidenced by topflight reference customer scores.” Unisys received a perfect score of 5.00 in those four key customer satisfaction categories – one of only three providers to receive that across-the-board rating.
“The ability to sustain quality of service in a customer relationship while continually innovating and introducing cost and operational efficiencies is critical for IT outsourcing providers,” said Don Liedtke, vice president, Global IT Outsourcing Operations, Unisys. “We believe that Unisys position in the Leaders band of the prestigious Forrester Wave report demonstrates our customers’ and the market’s recognition that we are in the front rank in delivering those benefits consistently around the world.”
The research report also spotlighted the value of Unisys global sourcing and services capability: “With 25 Managed Services Centres globally, including new facilities in India, China, Hungary, Brazil, and Colombia, Unisys is clearly betting the future on the success of its global delivery model.” It later states that Unisys “has the broad capability to deliver on the promise of global delivery.”
The Unisys 3D Visible Enterprise (3D-VE) approach is key for delivering the benefits of outsourcing solutions, such as those which the Forrester Wave report notes as “core to the Unisys value proposition.” The key attribute the research report cites is “risk management, including mapping, analysis and modeling for the enterprise.” Unisys outsourcing solutions driven by the 3D-VE approach enable a client to see and then act on cause-effect relationships among business strategy, processes and IT requirements throughout the entire enterprise. That visibility enables informed decisions and greater confidence and helps avoid unforeseen impacts and costs that can block effective execution.
In addition to its positioning among the leaders in this Forrester Wave report, Unisys has consistently been named a leader in other key industry analyst reports on outsourcing capabilities.
Unisys (unisys.com) is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients’ business operations. Leveraging the Unisys 3D Visible Enterprise approach, we make visible the impact of their decisions – ahead of investments, opportunities and risks.