Release date: 2007-07-02

Customer Satisfaction Report for Automation Control Solutions in the African Metal & Mining Industry

(Newswire Today) —  Cape Town, South Africa, 2007-07-02 - The African metal and mining industry’s ambitious plans augur well for automation and control solutions (ACS) suppliers.


The high global demand for minerals and rising commodity prices have a positive impact on the once unprofitable African mines and end-users are increasingly investing surplus revenues in ACS to improve productivity.

New analysis from Frost & Sullivan (, Customer Satisfaction Analysis for Automation and Control Solutions in the African Metal and Mining Industry, finds that programmable logic controllers (PLCs) and supervisory control and data acquisition (SCADA) are the most widely used products in the industry, representing 70 per cent of the total ACS market. This combination has worked well and will continue to perform distributed control systems (DCS) functions due to its flexibility and lower costs.

“Although the level of automation in the industry is generally low, the increase in commodity prices in the world market has helped hasten automation in the last five years,” notes Frost & Sullivan Research Analyst Litiya Matakala. “The application of ACS in the metal and mining industry includes automatically regulating the precise operation of processing plant equipment such as crushers, mills, pumps and floatation units.”

The highly exacting metal and mining industry expects its ACS suppliers to not only provide faultless products but also excellent service. The level of automation will rocket once these expectations are met, as the industry is looking to improve process efficiency.

Services such as engineering, maintenance, programming, and upgrades will account for a bulk of the ACS sales revenue, as end-users are turning to suppliers to fulfil the skills shortage at their level. Since the end-user skill shortage is not likely to be rectified in the next three to four years, suppliers that can offer the required expertise to implement and manage automated processes and systems will gain significant market shares and revenues. Currently, the revenue share of services is close to 50 per cent.

“It is clear that market leadership can be obtained only through superior value-added services and greater efficiency in responding to the needs and requirements of end-users,” notes Matakala. “It is critical that suppliers partner with end-users to come up with solutions that go beyond process automation to integrated solutions, thereby meeting all end-user requirements.”

If you are interested in a virtual brochure, which provides manufacturers, end-users and other industry participants with an overview of the Customer Satisfaction Analysis for Automation and Control Solutions in the African Metal and Mining Industry, send an email to Patrick Cairns, Corporate Communications at patrick.cairns[.] Please include your full name, company name, title, telephone number, email address, city, state and country. We will send you an overview through e-mail upon receipt of the above information.

Customer Satisfaction Analysis for Automation and Control Solutions in the African Metal and Mining Industry is part of the Industrial Automation and Process Control Growth Partnership Service, which also includes research on the following markets: customer satisfaction analysis for automation and control solutions in the South African chemical sector and automation and control solutions market in the Southern African metal and mining industry. All research included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants. Interviews with the press are available.

About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics and demographics.


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