Based on its recent analysis of the communications billing global software sector, the 2007 Stratecast Global Investment of R&D Resources to Address Core Billing Needs Award is bestowed on Germany-based LHS. Significant and sustained emphasis on R&D coupled with a high level of R&D investments relative to its size, effective conversion of research into innovative business solutions and successful use of technology to promote integration, interoperability, and user-friendliness underpin the company’s receipt of this award.
Much of LHS’s R&D investment has been in re-architecting BSCS, componentising the products and bringing end-to-end real-time capabilities and responsiveness to modules, particularly rating and billing. The BSCS iX is the culmination of these efforts, with the rating engine, iX Rating and the billing engine, iX Billing available in standalone configuration, providing real-time rating and billing, respectively.
“LHS‘s forward-looking R&D investments have resulted in the modernisation of its key product suite BSCS iX,” says Stratecast Research Analyst Karl Whitelock. “Such investments will allow the company to effectively compete in the billing and related arenas in the future as convergence of network technologies and the resulting exponential explosion of service offerings take centre stage.”
BSCS iX - an end-to-end billing and customer care application - includes web-based customer care and contract management. All customers – prepaid and postpaid, corporate accounts and business partners – are managed with a single system. It also provides web-based customer self-care capabilities. “BSCS claims to support full convergence across all markets, services and payments – wireline and wireless, voice, data, content and IPTV, prepaid and postpaid,” notes Mr. Whitelock. ”Moreover, BSCS iX scales from entry level up to large Tier-1 subscribers.”
Other impressive findings indicative of LHS’s ability to convert its R&D efforts into business results include a recent benchmark study conducted by LHS, where BSCS iX rated more than 320 million usage data records per hour. In addition, it generated 1.69 million invoices per hour in off line mode and 550,000 invoices per hour in real-time mode.
The company is committed to using technology to advance integration, interoperability and user-friendliness. “Within BSCS iX, business documents are created in XML format, allowing for paper bills or electronic bills to be defined in the layout needed by the carrier,” explains Mr. Whitelock. “Further, flexible XML output format enables bill generation in the necessary layout and enables electronic billing for web-based customer self-care.”
Open and standard-based APIs enable stepwise migrations, easier integration with other systems and pre-integration with major financial systems.
Each year Frost & Sullivan presents this award to the company that has carried out extensive research and has, in general, a strong commitment to research and development as demonstrated by the relative level of R&D expenditures to the company’s size. This Award recognizes a company’s research and development program that has or is expected to bring significant contributions to the billing sector in terms of adoption, change, and competitive posture.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
LHS (lhsgroup.com) is a leading provider of telecom billing and customer care systems across the wireless, wireline, and IP telecom markets worldwide.
LHS Business Support Systems offer full convergence on various levels, supporting the complete range of business models both across the mix of fixed and mobile services, as well as prepaid and postpaid services.
LHS builds innovative systems that enable our customers to introduce new services fast, helping drive revenues up, while keeping operational costs to a minimum. LHS was awarded “Best Billing or Customer Care Solution” by the GSM Association in Cannes in 2005, and won the IIR World Billing Awards for its "Overall Best Contribution to Billing" in London in 2005 and 2006.
LHS is an independent software vendor (ISV) with headquarters in Germany, and offices in Brazil, Czech Republic, France, Malaysia, Turkey, and United Arab Emirates.
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