Ideaca Knowledge Services, a leading Canadian-based technology consulting firm and Gold Certified Microsoft partner, announced today that Catalyst Paper Corporation, one of North America's largest mechanical paper companies, has now fully implemented Microsoft Dynamics CRM.
Catalyst and Ideaca worked together and developed a solution termed the “Outlook Sales Portal,” a single seamless application that brings together Microsoft Dynamics CRM, Microsoft SharePoint Services and SAP data that is accessed directly from Microsoft Outlook. The focus of the implementation was to provide a single common application for users within the business to access key customer information and record their data. The integrated CRM solution delivered by Ideaca has allowed Catalyst to make more efficient sales decisions, improve product marketing, solve business problems and further develop strategic views of their business.
“The flexibility and ease of integration of Dynamics CRM provides us with a single tool where our employees can access all their account related information and documents regardless of whether they are online or offline” said Stacey Wells, Manager of Service Assurance, Catalyst Paper. “Ideaca worked with us to deliver an extremely innovative solution that integrates several systems to provide a seamless and intuitive data source for our employees to use going forward.”
“Catalyst Paper is one of British Columbia’s largest and most respected companies and we are honoured to have them as a key customer.” said Muneer Hirji, CEO, Ideaca. “Ideaca’s deep experience with Dynamics CRM, SharePoint and SAP was instrumental to the success of this project and speaks to our ability to deliver an integrated solution that fits our clients’ specific business requirements.”
About Ideaca Knowledge Services
Ideaca is a leading Canadian-based technology consulting firm that sells, develops and implements business software solutions. Ideaca currently employs over 150 information technology professionals in their Toronto, Calgary, Edmonton and Vancouver offices. Ideaca focuses on Microsoft Dynamics AX, Dynamics CRM, Portals and Collaboration Tools, Custom Application Development, Business Intelligence and Application Integration.
About Catalyst Paper Corporation
Catalyst is a leading producer of mechanical printing papers in North America, headquartered in Vancouver, British Columbia. The company also produces market kraft pulp and owns Western Canada’s largest paper recycling facility. With five mills at sites within a 160-kilometre radius on the south coast of BC, Catalyst has a combined annual capacity of 2.4 million tonnes of product. Catalyst’s common shares trade on the Toronto Stock Exchange under the symbol CTL.