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NewswireToday - /newswire/ -
Dubai, UAE, United Arab Emirates, 06/26/2007 - Mitel®, the trusted provider of IP communications solutions and applications today announced Better Homes, the GCC region’s biggest realtor, will deploy a Mitel VoIP solution across the company’s geographically dispersed offices in the UAE.
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Leading the way in Dubai real estate for over 20 years, Better Homes has the best selection of property in the region; selling, leasing, and managing more properties than any other agency in the Gulf. It specialises in sales leasing, short-term rentals, property management, commercial advisory project, sales and marketing, engineering and interiors.
Due to the huge property boom in Dubai over the last few years, Better Homes experienced phenomenal growth, averaging 4 new offices per year, starting from three offices in 2003 and still growing. With this rapid growth, Better Homes recognised that the existing telephone system could no longer cope with the volume of calls and needed to be replaced with next generation technology.
Better Homes called upon Netexpress LLC, a leading communications solutions provider, to advise them on a new telephone system and after a thorough analysis of their requirements, Netexpress recommended a Mitel® IP Solution consisting of the Mitel 3300 IP Communications Platform (ICP) and the Mitel Customer Interaction Solution to handle sales leads and queries.
“We were very impressed with Netexpress from the initial project planning right through to the implementation of the solution and the training they delivered. Our old telephone system didn’t provide the scalability we required and didn’t have voice mail, auto-attendant or the ability to transfer calls. The Mitel IP solution gives us all of these features and the scalability to increase call volumes and support the business growth,” said Deepali Dhanrajani, Office Manager, Better Homes.
“The Contact Centre solution has a full suite of very informative management and reporting capabilities, allowing the Contact Centre manager to monitor agents performance and plan for busy and quiet periods. We can also record calls and use them in training the agents to improve our customer service further,” states Emma Louise Cullen, Director of Customer Relations Management.
“Better Homes are the region's leading Real Estate Management business and have great knowledge and experience in this booming property market. Mitel’s partnership will assist Better Homes to cement their leading position in the market place against their competitors. This is only because they had the vision to have adopted and built their IP Communications solution way ahead of others. Better Homes are an excellent example of how IP based communications can benefit business processes. Mitel's MN3300 is deployed in Better Homes HQ and branch offices, across various geographies and time zones, and incorporates value-added applications such as advanced Contact Centre capabilites and Teleworker solutions for remote workers.” said Hisham Amili, Mitel GM, GCC.
About Better Homes
Leading the way in Dubai real estate for over 20 years, Better Homes is one of the UAE’s foremost real estate companies; selling, leasing and managing more properties than any other agency in the gulf. Better Homes is one of the most respected names in the Middle East with a reputation for professional care and expertise.
From a one woman company, today Better Homes employs around 400 fully trained and certified real estate professionals. Its range of services has grown from leasing to sales, property management and consultancy. Its Project Sales & Marketing Division has forged exclusive agreements with several of the world’s top developers and landlords, giving it a distinct advantage in the variety and number of its real estate offerings.
Better Homes has pioneered many new concepts in the market. Amongst these, the concept of short-term rentals for business or vacation and an innovative online property search facility that offers real-time property listings by type, price and location. With a dynamic management team, solid reputation and innovative ideas, Better Homes continues to set the standards of professionalism in the real estate industry.
About Netexpress
NetExpress is a Dubai-based Master Distributor of Building Connectivity and Information Producs for the Middle East, CIS and North Africa. NetExpress offers some of the world's most respected brands infrastructure, structured Cabling and communication.
About Mitel
Mitel is a leading provider of unified communications solutions and services for business customers. Mitel’s voice-centric IP-based communications solutions consist of a combination of telephony hardware and software that integrate voice, video and data communications with business applications and processes. These solutions enable customers to realize significant cost benefits and to conduct business more efficiently and effectively by enabling enhanced communications, information sharing and collaboration within a business and with customers, partners and suppliers. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide.
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