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Quality Unit, LLC Releases LiveAgent – AJAX Live Chat Software - LiveAgent is new live help software by QualityUnit.com, that allows companies to engage their customers in real-time. LiveAgent requires no software to be installed on agent's desktop which makes it portable and suitable also for mobile devices
Quality Unit, LLC Releases LiveAgent – AJAX Live Chat Software

 

NewswireToday - /newswire/ - Bratislava, Slovakia, 2007/06/19 - LiveAgent is new live help software by QualityUnit.com, that allows companies to engage their customers in real-time. LiveAgent requires no software to be installed on agent's desktop which makes it portable and suitable also for mobile devices.

   
 
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LiveAgent is new live chat software for online business owners. It integrates easily with all kinds of websites as well as with SupportCenter help desk solution. Web-based administration panel allows chat with visitors in real-time, track pages viewed by visitors and manage support staff. LiveAgent most important features include:

• Online/Offline Status;
• Offlline Messaging System;
• Sound and Visual Alerts;
• Multiple simultaneous chat conversations;
• Chat history with search function;
• Live referring source tracking.

LiveAgent allows companies to provide fast and flexible customer service to achieve following goals:

• Increase First Time Resolution Rates;
• Increase Average Order Value;
• Increase Conversion Rates;
• Lower Online Support Costs.

LiveAgent integrates easily with all kinds of websites. LiveAgent is completely web-based and requires no software to install on support agent's desktop. This makes it portable and suitable also for mobile devices with Javascript enabled web browsers. AJAX based interface ensures convenient user experience.

“LiveAgent fills the gap in our customer service product mix. It integrates easily with our helpdesk software SupportCenter and allows for interactive and fast customer service. LiveAgent is next in the line of our web-based, AJAX powered solution with strong emphasis on usability and ease of use”, Andrej Harsani, project manager of LiveAgent.

LiveAgent is currently in final beta-testing stage on QualityUnit.com website and will be released for sales on 2nd July 2007. It will be provided as hosted software as well as in-house software installed on client's website.

 
 
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Quality Unit, LLC Releases LiveAgent – AJAX Live Chat Software

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Publisher Contact: Martin Melisek - QualityUnit.com 
+42 1903776925 sales[.]qualityunit.com
 
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