PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Drishti Dacx™ Contact Center Suite Wins the BPONews Best Contact Center Solution Award - DACX™ Contact Center Suite scores over competition in terms of feature set, stability, scalability, cost effectiveness, market presence and customer experiences - BPONews.in
Drishti Dacx™ Contact Center Suite Wins the BPONews Best Contact Center Solution Award

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2007/05/25 - DACX™ Contact Center Suite scores over competition in terms of feature set, stability, scalability, cost effectiveness, market presence and customer experiences - BPONews.in.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Drishti-Soft Solutions, a leading provider of contact center solutions in India and Philippines, was awarded the best contact center solution award by BPONews, a prominent knowledge body in the Business Process Outsourcing (BPO) industry. BPONews is one of the best knowledge platforms for the BPO industry in India.

DACX™ Contact Center Suite was judged on various parameters such as feature set, stability, scalability, cost effectiveness, market presence and customer experiences. It was found to be the best solution up to 75 seats by a jury of eminent personalities from the BPO, IT and Telecom and Consulting Industries.

“This recognition is a reinforcement of our relentless focus on innovation and customer service. DACXTM Contact Center Suite is a world class solution and an ideal choice for SMB Call Centers.” said Abhishek Chauhan, Director, Sales & Marketing at Drishti Soft Solutions. “This is a first step in the development of a pipeline of ground-breaking products that will be a generation ahead, and offer enhanced value to our call center customers.”

Comments Deepak Kapoor, Founder-CEO, BPONews - “I am thrilled to see an Indian company effectively compete with global businesses. The awards were unrelenting in their selection process, with one of the strongest juries we could ever get together. Yet Drishti scored heads-and-shoulders above their competition. I wish them aggressive growth and have no doubt that they are well placed to claim stake for many more awards in the future.”

About DACX™ Contact Center Suite
DACX™ Contact Center Suite is an all-in-one, feature rich solution that increases call center productivity and ensures highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low TCO and ability to work seamlessly over TDM or VoIP.

The DACX™ architecture allows various modules to interact with each other on well defined interface thereby providing easy integration with existing applications and infrastructure and development of custom made applications faster. The architecture enables redundancy at multiple levels of the infrastructure thereby providing high scalability and high up-time of overall solution. Additionally, it saves upto 70% of hardware and operating system costs usually incurred by contact centers.

About Drishti
Drishti (drishti-soft.com) is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its flagship product, DACXTM Contact Center Suite has a wide presence in India & Philippines and caters to multiple verticals like customer support, telemarketing, mortgage, marketing research, directory services, hospitality and entertainment.

DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP), or locations (single location or multi-location).
Drishti is headquartered in Gurgaon, India and has multiple regional offices in India (Bangalore, Pune, Kolkata) & Philippines. It has been consistently registering year-on-year growth of more than 150%.

About BPONews
BPONews (bponews.in) aims to be a commercially successful Knowledge Body in the BPO business, having the strongest voice, globally. A young start-up, we are many things to the BPO Industry, and work with various bodies, including state and central government bodies, and global businesses. BPONews Founder-CEO, Deepak Kapoor is widely recognized across Industry segments, especially with SMEs, and is an influencer on policy matters. A serial entrepreneur, he has owned and managed Call Centers for over 8 years. He has served on the board of the Call Center Association of India as well as Chaired its PR Committee.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Drishti Dacx™ Contact Center Suite Wins the BPONews Best Contact Center Solution Award

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Ankur Sharma - Drishti-Soft.com 
+91 12 44771000 asharma[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016
Upstream Works Software Expands with New Office in Europe
Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)