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Quality Unit, LLC Releases SupportCenter - AJAX-based Helpdesk Software - By implementing SupportCenter helpdesk, businesses can not only improve customer service, but also equip support staff with fast and intuitive application that reaps the benefits of latest Web 2.0 and usability approaches
Quality Unit, LLC Releases SupportCenter - AJAX-based Helpdesk Software

 

NewswireToday - /newswire/ - Bratislava, Slovakia, 2007/05/24 - By implementing SupportCenter helpdesk, businesses can not only improve customer service, but also equip support staff with fast and intuitive application that reaps the benefits of latest Web 2.0 and usability approaches.

   
 
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SupportCenter - a new helpdesk software from QualityUnit.com is now available also in free version. SupportCenter is AJAX, web-based solution to run own collaborative support platform and thus provide superior customer service.

Viktor Zeman, CTO and SupportCenter project manager explains what makes SupportCenter different than other products on the market: "As an internet software vendor, we handle hundreds of support requests daily. Surprisingly, many expensive helpdesk software solutions failed to meet our expectations. Ajax, Web 2.0 and Usability can make labour-intensive tasks such as online customer support much more effective and convenient. We did our best to take advantage of all these approaches and created a fast, user-friendly helpdesk software. With free version we intend to extend our user base and deliver even more innovative features based on feedback we receive"

Free version has full functionality but limits number of agents and email accounts to 1. SupportCenter is an ideal solution for small and mid-size businesses wanting to:

- Increase loyalty of customers by providing them with superior service;
- Collaboratively address customer requests using web-based application or own email client;
- Manage support staff easily and track their performance using real-time reports;
- Keep track of all customer / company interactions.

SupportCenter is available as hosted or installed application. It is truly multilingual solution that currently supports English, French, German, Norwegian, Portuguese, Slovak and Spanish languages.

 
 
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Written by / Agency / Source: Quality Unit, LLC

 
 

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Quality Unit, LLC Releases SupportCenter - AJAX-based Helpdesk Software

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Publisher Contact: Martin Melisek - QualityUnit.com 
+42 1903776925 mmelisek[.]qualityunit.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Quality Unit, LLC securities in any jurisdiction including any other companies listed or named in this release.

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