NewswireToday - /newswire/ - Palm Harbor, FL, United States, 05/14/2007 - Feedback.ology™ uses the latest computer technology to readily and automatically give business leaders customer information that can be used to improve or add services, reduce complaints, increase customer retention, and grow sales and profits.

Concerned by mounting examples of declining customer service and customer satisfaction, Seann Maxwell, president of Maxwell Consultants, Inc. announced today an innovative new service to battle this trend.

Maxwell said, “Feedback.ology™, under-pinned by state-of-the-art technology, is so new that we created the word itself to reflect the way it automates customer feedback…affordably and instantly”. Feedback.ology™ readily gives business leaders information from customera that was previously expensive and tough to get, and in a form that allows it to be used as a basis to improve or add services, enhance products, diminish or eliminate reasons for complaints, increase customer retention, gain more referral customers, and thereby improve sales and profits.

Feedback.ology™ tangibly embodies Seann Maxwell’s passion for outstanding customer service that stems from his early life working in his family’s Country Store, plus his 40 years of marketing and market research experience in 29 countries. Maxwell believes that elevating customer service brings huge overall benefits to businesses, customers and their communities.

Business owners and organizational leaders who see improving customer service as a key component of accelerating their business success may download a complimentary report “The 11 Biggest Customer Appreciation Mistakes Business Make…and how to avoid them!” from the feedbackology website.

Maxwell Consultants, Inc. works to increase customer satisfaction and superior customer service through designing and implementing automated customer surveys, referral solicitation, and complaint resolution and by providing business owners and consumers with information, tools and incentives to stimulate higher levels of customer service.

Agency / Source: Feedback.ology™

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