NewswireToday - /newswire/ -
Cebu City, Cebu, Philippines, 2007/05/15 - Foxgate Solutions, Inc., a worldwide provider of integrated business process outsourcing (BPO) and contact center solutions, announced today its opening of a new call center in the Philippines.
The new center shall cater to different clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service.
As widely known overseas, the call center market in the Philippines continues to be a growing and dynamic market. Foreign companies consistently change their approach to reduce costs, improve efficiencies, and improve customer service and many other goals. "The Philippines offers exciting new opportunities for many business organizations around the world, specifically the United States and the United Kingdom, to advance their growth strategies and expand their service capabilities, while maintaining high levels of customer service at a reduced cost. Many clients view international presence as a key differentiator, enabling speed to market in expansion strategies. We consider this new facility to be yet another avenue to extend our clients' market reach, reduce cost and deliver the highest level of service to our clients, their clients and their customers." said Ms. Maria Claudette Manus, AVP- Business Development.
Foxgate Solutions, Inc. caters to a broad range of industries, from small to medium scale enterprises with a support requirement for call center operations from 5 to 200 seats. They offer outsourcing solutions to a wide range of market from small or start up businesses and up to complex divisions of a medium to large scale business operation. Clients can choose from any or a combination of support services from their full suite of call center activities. They provide complete customer lifecycle management through interactive voice response technology and web-enabled customer contact services that utilizes voice, email, voice over internet protocol (VOIP) and internet chat communications that are fully integrated with real-time systems and historical data archives.
The founders of Foxgate Solutions, Inc. boast over 25 years of experience in a broad range of related industries in technology, human resources management and customer service. Coupled with the emergence of the internet, the vast pool of educated agents in the location of operations and the immense growth in communication channels, the company's dynamism is mainly geared towards higher returns for their stakeholders.
The new facility, located in the premiere uptown district of Cebu City, also targets to increase the size of the local job market, increasing the positive economic activity of the country. The Philippines has become a popular place for companies worldwide to look for call center workers. A trade group, the Contact Center Association of the Philippines, estimated in 2006 that the country's call-center employment will rise from 179,000 people in 2006 to 506,500 people in 2010. The group also estimates the industry's revenues will rise from $2.6 billion in 2006 to $7.3 billion in 2010.When such news of a company opening is released, it is always a positive mutual experience for both the local market and the foreign industries who outsource to them.
Telephone inquiries may also be made through US No. 1.877.546.8647 and local Philippine No. 6332 4124875