The BLA’s Quality Mark is a scheme designed to improve the impact of learning interventions on organisational performance. It is designed for use across all sectors of learning & development. It establishes a common set of quality indicators for all aspects of learning materials production, delivery and use to give confidence to purchasers and learners.
Pam Mosedale, Lead Business Partner - Transmission at National Grid, said "National Grid's Learning Hub at Warwick provides a learning and information service across the UK business. Quality is a key performance measure. We need to ensure the services we provide are aligned to the business and individual needs. The BLA Quality Mark is an excellent way of recognising our commitment to quality and continuously improving the services we provide to the business."
The strength of the system is a framework adapted from the EFQM-Model. This provides a robust, objective and internationally recognised model of excellence.
Chair of the BLA Quality Forum, Lance Spraggons, commented "Having been involved in the Quality Mark since the beginning in 1995 and more recently in the development of the new Quality Mark, I honestly believe that the BLA has a unique and superior quality scheme. He went on to say, "It is unique in that unlike other quality processes this one has been developed by leading learning practitioners solely for the learning community, and superior because of the nature in which it is achieved; self-assessment; onsite support and verification from a BLA trained and approved Quality Mark practitioner; and an independent Quality Forum that oversees the Quality Mark. This coupled with a range of Quality Mark holder benefits makes this an unrivalled product"
Learning Provider Skills Train has also signed up for the Quality Mark prior to its launch in November.
Notes to the Editor
About the British Learning Association (BLA)
The BLA is a centre of expertise that produces best practice examples, identifies trends and disseminates information on both innovative and well-established techniques and technologies for learning. The aim is to synthesise existing knowledge, develop original solutions and disseminate this to a wide cross sector membership.
About the BLA Quality Mark
Recognition of achievement is through a combination self-assessment and external verification. This approach provides a rigorous, consistent and cost-effective process.
It is widely recognised that the development of an organisation’s people provides a powerful competitive weapon. At the same time customer expectations and demands for better quality are growing. The BLA’s Quality Mark is designed specifically for the learning sector and provides a means for organisations to align their learning activities with customer and organisational demands.
High level benefits include:
Learning policies that map onto organisation strategy
Learning solutions that meet customer (organisation and learner) requirements
Streamlined operational processes offering increased efficiency, flexibility and speed
Enhanced customer-supplier relationships
Clearer relationship between learning intervention and organisational benefit
Greater consistency in operating procedures and deliverables
Increased morale for developers and learners
Increased customer satisfaction
A process for continuous quality improvement
Recognised commitment to quality.
The Quality Mark has been successfully applied for and achieved by a number of the BLA’s membership representing a wide range of sectors, including: FE, HE, adult community learning, local government, MOD, corporate and learning services supply.