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Treating Customers Fairly Still Top Priority for Financial Firms - A recent survey of Financial Services Discussion Club members found Treating Customers Fairly was the number one priority for UK financial services firms. TCF was highlighted by 86% of respondents
Treating Customers Fairly Still Top Priority for Financial Firms

 

NewswireToday - /newswire/ - London, Greater London, United Kingdom, 2007/04/27 - A recent survey of Financial Services Discussion Club members found Treating Customers Fairly was the number one priority for UK financial services firms. TCF was highlighted by 86% of respondents.

   
 
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Financial promotions was seen as next highest priority, cited by 72% of members. The Financial Services Authority (FSA) has recently reported to the industry after completing thematic reviews of financial promotions across different financial verticals.

Customer-centric issues continued to dominate the priorities of club members, with customer communications and brand management similarly scoring highly; both were cited by 59% of respondents.

The survey was carried out by Clearconcepts during April 2007, targeting retail banks and asset managers.

Richard Walbach from Clearconcepts which administrates the club said, "The FSA has recently begun a review of financial organisations and expects all firms to be at the implementation stage of TCF projects. Benchmarking and exchanging ideas with peers is increasingly important when principles replace rules."

The Financial Services Discussion Club is run by Clearconcepts, an independent communications house.

The club runs a number of special interest groups that meet each month:

• Retail Finance - London
• Retail Finance - Manchester/Leeds
• Retail Finance - Edinburgh
• Asset Management Retail - London
• Asset Management MiFID - London
• Investment Banking MiFID - London

For more information or to join the Financial Services Discussion Club, contact Michelle Bridges

 
 
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Written by / Agency / Source: Clearconcepts

 
 

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Treating Customers Fairly Still Top Priority for Financial Firms

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Publisher Contact: Michelle Bridges - Clearconcepts.co.uk 
+44(0)20 7405 0065 michelle.bridges[.]clearconcepts.co.uk
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Clearconcepts securities in any jurisdiction including any other companies listed or named in this release.

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