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NewswireToday - /newswire/ -
Bluffdale, UT, United States, 04/18/2007 - UCN recently announced that its inContact® service was named the "2007 Product of the Year" by Call Center Magazine. The annual achievement is awarded to the call center industries most innovative and effective products (OTCBB: UCNN).
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UCN, a provider of all-in-one, off-premise, contact center technology services, recently announced that its inContact® service was named Call Center Magazine’s “2007 Product of the Year”. The annual achievement is awarded to the call center industries most innovative and effective products.
"We're encouraged by the rapid development of hosted and on-demand solutions for call centers,” said Keith Dawson, editorial director of Call Center Magazine. “UCN has been at the forefront of that movement; their inContact is one of the most useful and innovative platforms for call handling we've seen. We chose it as a Product of the Year for its sophistication, its ease of use, and most of all, for the rich set of benefits it brings to call centers."
InContact is a suite of hosted, advanced contact handling applications, designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall operational efficiency. Features include interactive (self-service) menu system (IVR), skills-based routing (ACD), database integration (CTI) software, inbound/ outbound call blending, remote agent or multi-site support, web-based administration, a wide range of management reporting, monitoring and recording options, workforce scheduling and a customer satisfaction survey and analytics tool.
About UCN
UCN (ucn.net) is the leading provider of hosted contact handling services that improve the customer contact experience and the productivity of those handling customer contacts. The inContact® suite utilizes an integrated set of advanced contact handling applications, including reporting, monitoring, recording, scheduling and administrative tools. When combined with inControl- UCN’s unique, rapid application development tool- inContact allows customers to develop highly flexible, customized business contact handling processes in record time.
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jan.johnson[.]ucn.net 
