Based on its recent analysis of the healthcare and senior living care service provider market, Frost & Sullivan recognizes Seattle’s Columbia Pacific with the 2017 Global Growth Excellence Leadership Award for the company’s successful growth into one of Asia’s largest healthcare providers.
Columbia Pacific, a family of private asset and investment management companies, was founded in 1989 by Seattle-based entrepreneur Daniel R. Baty and his sons, Stanley L. Baty and Brandon D. Baty. Columbia Pacific’s leadership team has 40-plus years of experience in senior living and healthcare through legacy companies such as Emeritus, Hillhaven, and Holiday Retirement. Columbia Pacific oversees a network of modern hospitals and senior care facilities worldwide that attract the finest healthcare professionals and technicians.
Columbia Pacific’s hospitals are located near more than half of the world’s population and where there is a growing demand for quality and modern care facilities. Columbia Pacific was one of the first companies to invest in various emerging countries and partner with regional experts to ensure success in the healthcare delivery space and provide best-in-class service to its customers.
"Columbia Pacific’s international healthcare portfolio includes two health systems in Asia called Columbia Asia and Columbia China,” said Sanjeev Kumar, industry manager at Frost & Sullivan, a growth partnership company with offices around the world. “In 2016, Columbia Pacific launched Columbia Africa with a multi-specialty clinic in Nairobi, Kenya. Columbia Pacific plans to expand its service footprint in Africa over the coming years. The company aims to serve the rising demand for affordable, modern, and efficient healthcare facilities for the middle class."
Columbia Pacific operates its healthcare business through two affiliates, Columbia Pacific Management (CPM) and Columbia Pacific Advisors (CPA). Just this year, both affiliates have acquired 25,000senior housing units through the purchases of several senior housing portfolios:
Columbia Pacific Advisors, through its managed investment funds, acquired over 24,000 units in the following transactions:
• January 2017: CPA acquired a 49.9% stake in a portfolio of 49 senior housing assets around the United States from HCP and Brookdale Senior Living (HCP and Brookdale Senior Living remain partners in the portfolio).
• February 2017: CPA partnered with Blackstone to acquire 27 senior living facilities located primarily in the eastern United States.
• March 2017: CPA partnered with Blackstone to acquire 64 senior living properties located throughout the United States from HCP.
• September 2017: CPA partnered with a sovereign wealth fund and 2 other family offices to acquire Hawthorn Retirement Group (Hawthorn). The Aqcuisition included Hawthorn’s entire independent living and assisted living portfolio, including 52 operating communities. Additionaly, the acquiiton included Hawthorn’s management, construction and development companies.
Columbia Pacific Management acquired the India senior housing company Serene Senior Living
in March 2017, which will allow for CPM’s rapid expansion into the growing India senior housing market.
Customer service is key at all of Columbia Pacific’s facilities.
"From a well-thought-out facility design of residential apartments for elderly residents to a home-delivery meal service that customizes menus to suit clients’ health conditions and nutritional requirements, Columbia Pacific aims to ensure that all of its care services result in a positive customer ownership experience,” said Sanjeev Kumar of Frost & Sullivan.
To continuously provide excellent customer service, Columbia Pacific incorporates feedback from customer satisfaction surveys into its business activities, such as service quality improvement activities, internship programs for new hires, and new service development activities. Additionally, the company’s call centers operate 24/7 to provide consultation, answer inquiries, and receive feedback from clients.
“Recognizing that a top-quality and knowledgeable staff fosters positive experiences for clients, Columbia Pacific provides continual training opportunities and career support to its employees,” said Sanjeev Kumar of Frost & Sullivan. “For instance, the company has its own skill-up training and management training programs, as well as systematic career development programs for its employees.”
Each year, Frost & Sullivan presents the Global Growth Excellence Leadership Award in global healthcare and senior living to the company that has led the international healthcare industry and has set the tone for senior living worldwide through a strategic growth progression.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Columbia Pacific Management (CPM)
Columbia Pacific Management (columbiapacific.com), based in Seattle, oversees an international healthcare business that develops and operates hospitals, clinics and senior housing in Asia. With locations in China, India, Indonesia, Kenya, Malaysia and Vietnam, CPM’s operating companies provide healthcare and senior care services in markets making up more than half the world’s population. All of these countries have rapidly aging populations, rising middle- and upper-middle-class populations, an under-supply of quality healthcare and senior care facilities, and increasing rates of non-communicable diseases such as diabetes, cancer and cardiac diseases creating an unprecedented demand for world-class healthcare services and senior housing.
The company’s affiliates include Columbia Asia, operating hospitals in India, Southeast Asia and Kenya; Columbia China, which is building a network of hospitals and clinics in China; Cascade Healthcare, a subsidiary of Columbia China that operates senior care facilities; and Remote Medical International, which provides medical services and supplies to challenging locations around the globe.
About Columbia Pacific Advisors
Our success begins with our people their insights, experience, and diligence enable everything we do. The Columbia Pacific Advisors team has broad experience in the asset classes where we invest. We invest personally alongside our limited partners, ensuring an alignment of interests. We rely on deep fundamental research, flexible capital and a diversified portfolio to generate long-term value for our investors.
The firm manages strategies in real estate investing, real estate lending and opportunistic investment among others.
*As of March 31, 2017.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, collaborates with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, Frost & Sullivan has been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community. Contact us: Start the discussion.