PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Wiley-Blackwell

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Wiley Expands Use of Data to Enhance Student Experiences Throughout the Student Journey - Wiley Education Services is expanding its partnership with Mattersight Corporation, the pioneer in personality-based software applications - Mattersight.com / Wiley.com
Wiley Expands Use of Data to Enhance Student Experiences Throughout the Student Journey

 

NewswireToday - /newswire/ - Hoboken, NJ, United States, 2017/02/07 - Wiley Education Services is expanding its partnership with Mattersight Corporation, the pioneer in personality-based software applications - Mattersight.com / Wiley.com. NYSE: JWa, JWb

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Books/Publishing/Newspapers Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

John Wiley and Sons, Inc., today announced that Wiley Education Services, a division of Wiley that provides solutions and services for online, hybrid, and, on-ground learning to higher education institutions, is expanding its partnership with Mattersight Corporation, the pioneer in personality-based software applications. As the only partnership of its kind in the higher education industry, Wiley Education Services will expand its use of Mattersight’s revolutionary Behavioral Analytics technology solution within its overall suite of business analytics to improving student experiences and learning outcomes through data.

By leveraging Behavioral Analytics, which is comprised of millions of proprietary algorithms and unique linguistic models, Wiley Education Services is able to gather student engagement data and turn it into actionable business insights. These insights are then used to tailor student and prospective student interactions to better meet their needs and personalize their experiences, from the very first phone call to graduation.

“Understanding student needs is a critical aspect to successfully serving students. Wiley Education Services is driven by thinking about how analytics can help us measure, optimize, and improve the way we serve students,” said Wiley Education Services’ Vice President of Enrollment, Blaine Johnson. “Mattersight’s solution helps us gain a much deeper understanding of our interactions with prospective students; our expanded relationship will add more components to our broader business analytics suite of solutions, business processes and best practices. The insights achieved inform our engagement strategies throughout the student life cycle.”

Wiley Education Services first partnered with Mattersight in 2013 to further their mission of helping higher education institutions expand their reach, recruit new students, and achieve high levels of retention.

As part of the recent expansion, Wiley Education Services will leverage additional capabilities within the Behavioral Analytics platform, including topic trending, predictive modeling and integrated Learning Management System (LMS) functionality, in order to personalize the student experience, at scale, while continuing to preserve and represent the uniqueness of each partner.

As a result, Wiley Education Services is able to continuously refine best practices and focus interactions upon those that can best meet students’ needs. “We know that when students feel heard, understood, and supported, they’re able to make better decisions with confidence. That confidence has a profound influence on their outcomes and their learning experience,” said Greg Finkelstein, Managing Director, Wiley Education Services. “This is about helping universities and their students achieve successful outcomes and the use of data is integral to our strategies and methodologies.”

About Mattersight
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight (mattersight.com) can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%.

Mattersight offers a complimentary ROI calculator for businesses interested in seeing how its routing solution can improve customer experience and bottom-line metrics.

About Wiley
Wiley (wiley.com), a global company, helps people and organizations develop the skills and knowledge they need to succeed. Our online scientific, technical, medical, and scholarly journals, combined with our digital learning, assessment and certification solutions help universities, learned societies, businesses, governments and individuals increase the academic and professional impact of their work. For more than 200 years, we have delivered consistent performance to our stakeholders.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Books/Publishing/Newspapers Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Wiley-Blackwell

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Books/Publishing/Newspapers articles,
CATCH Visitors via Your Competitors Announcements!


Wiley Expands Use of Data to Enhance Student Experiences Throughout the Student Journey

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Wiley Education Services | Mattersight Corporation
Publisher Contact: Dawn Peters / Tom Griffin - Wiley.com 
781-388-8408 / +44(0)18 6547 6213 sciencenewsroom[.]wiley.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Wiley-Blackwell securities in any jurisdiction including any other companies listed or named in this release.

Books/Publishing/Newspapers via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Wiley-Blackwell / Company Profile


Read Books/Publishing/Newspapers Most Recent Related Newswires:

Hearst Ventures Expands International Presence
Botanical Society of America and Wiley Confirm New Publishing Partnership
Wiley and Instructure Partner to Build Next Generation of Higher Education Courseware
Wiley and International AIDS Society Confirm New Publishing Partnership
American Oil Chemists’ Society and Wiley Confirm New Publishing Partnership
The Society for Leukocyte Biology and Wiley Announce Publishing Partnership The Society for Leukocyte Biology and Wiley Announce Publishing Partnershi
Wiley Partnership with Overleaf Enables Author Collaboration
Wiley Launches New Open Access Journal in Collaboration with the Japanese Society of Gastroenterological Surgery
Australasian Society for Immunology, Inc. and Wiley Confirm New Publishing Partnership
Wiley and StudyAce Announce Partnership to Bring Learning Games, Flashcards and Practice Tests to Psychology and Business Students
The Physiological Society and Wiley Renew Partnership
Wiley, American Society of Plant Biologists and Society for Experimental Biology Partnering on New Open Access Journal - Plant Direct
AAA Extends Partnership with Wiley
International Society on Thrombosis and Haemostasis Partners with Wiley to Launch New Open Access Journal
24/7 Streaming Channel Brings Local News to Bucks County in a New Way

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)