PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: HyperX Media

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

UCN Acquires Automated Survey and Analysis Business Echo™ - UCN Inc., the leading provider of all-in-one, off-premises, contact handling technology services, announced it acquired Echo™, a leading hosted call center survey and analysis business [OTCBB: UCNN]
UCN Acquires Automated Survey and Analysis Business Echo™

 

NewswireToday - /newswire/ - Bluffdale, UT, United States, 2007/04/04 - UCN Inc., the leading provider of all-in-one, off-premises, contact handling technology services, announced it acquired Echo™, a leading hosted call center survey and analysis business [OTCBB: UCNN].

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

UCN recently announced the acquisition of Echo™, a customer satisfaction and quality monitoring system, with Web-based management reporting tools that enable call centers to collect and leverage the voice of the customer and track performance down to the agent level. The Echo business, formerly of Benchmark Portal, includes a customer base of 23 companies, of which more than half are Fortune 500 companies.

Under the terms of the agreement, the acquisition is comprised of cash, stock and earn-outs. Initial payment was $500,000 in cash and 1,535,836 shares of UCN restricted common stock. Additional earn-outs could be paid in cash and/or stock if the Echo product achieves certain revenue goals. Up to $2 million in earn-outs would be paid based on existing customer recurring revenue retention over three years. Up to $7 million in additional earn-outs would be paid if significant new customer recurring revenue targets are achieved over the next four years.

“The primary excitement for me in this acquisition is the UCN business model, namely its off-premise and on-demand contact center technology solutions,” said Dr. Jon Anton, founder and director of Benchmark Portal. “I agreed to take this payout primarily in stock because, based on my 20 years in this industry, I see a huge upside to UCN and its growth opportunities in this market. This product solves one of the primary challenges for contact center executives, and that is how to add mission-critical technology that substantially enhances contact center performance while reducing operational cost without using precious corporate capital. In my opinion, UCN only has to get a small fraction of the $5.4 billion dollar contact center market to be very successful.”

Said Paul Jarman, UCN CEO: “With this announcement, combined with our intended purchase of ScheduleQ, UCN enters the fast growing $1 billion workforce optimization market. We become the first on-demand provider to offer unified technology for contact distribution and workforce optimization, enabling us to address the majority of the $5.4 billion market.”

About Dr. Jon Anton and the Center for Customer-Driven Quality™
Dr. Jon Anton is an Adjunct Professor at Purdue University, the research director at the Center for Customer-Driven Quality™ at Purdue and director of Benchmark Portal. The Center for Customer-Driven Quality was founded by Dr. Anton at Purdue University in 1995. The Center focuses on industry-sponsored research and training in all aspects of customer service with a special emphasis on the customer contact center. Dr. Anton has assisted over 400 companies in improving their customer service strategy and delivery.

About UCN, Inc.
UCN (ucn.net) is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact® includes an integrated suite of core contact handling applications, including contact routing, interactive menus, database integration, automated surveys, reporting, monitoring, recording, administration and workforce management applications. InControl™ is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: HyperX Media

 
 

Availability: All Metropolitan Area

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


UCN Acquires Automated Survey and Analysis Business Echo™

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Jan Johnson - UCN.net 
888-826-0002 jan.johnson[.]ucn.net
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any HyperX Media securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From HyperX Media / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  NAKIVO, Inc.

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)