PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Vidyo, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Vidyo to Address the Video-Enabled Contact Center at Genesys G-Force 2016 Customer Engagement Conference - Platinum Sponsor to Address Embedded Real Time Video, Leveraging Industry-Leading Genesys Customer Experience Platform - Genesys.com / Vidyo.com
Vidyo to Address the Video-Enabled Contact Center at Genesys G-Force 2016 Customer Engagement Conference

 

NewswireToday - /newswire/ - Hackensack, NJ, United States, 2016/09/30 - Platinum Sponsor to Address Embedded Real Time Video, Leveraging Industry-Leading Genesys Customer Experience Platform - Genesys.com / Vidyo.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation/Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

It’s not hard to understand how a face-to-face interaction in the contact center improves the overall customer experience. Vidyo, the leading provider of embedded interactive video communications, will unveil its VidyoWorks™ platform with VidyoEngage™ for Genesys at G-Force 2016, the industry’s marquee customer engagement event, now in its ninth year. The VidyoEngage solution provides customers with options to easily connect with customer service providers via Click-to-Vidyo, Webchat-to-Vidyo or Voice-to-Vidyo, delivering a true omnichannel experience right from the Genesys Customer Experience Platform.

“G-Force provides our joint customers with Genesys with an opportunity to collaborate and learn about the latest trends and technologies to provide the best possible customer experience,” said Eran Westman, CEO of Vidyo. “We repeatedly hear from our customers, in banking and financial services, healthcare and retail, that high quality interactive embedded video communication is now a critical part of the customer journey, increasing customer engagement, satisfaction and loyalty. VidyoEngage provides the Genesys Customer Experience Platform with a personal touch that will provide frictionless video interactions between a customer and an agent. Through video communications, agents can quickly resolve tickets, increase net promoter scores and effectively meet other key performance indicators.”

VidyoEngage seamlessly transitions a voice, chat, and webpage interaction into a true omnichannel experience at no cost to the end customer. Unlike other solutions, VidyoEngage delivers a high quality experience, regardless of available bandwidth. The solution also provides content sharing and the option to initiate a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.

“Vidyo is a key AppFoundry partner who is leveraging the Genesys Customer Experience Platform in creative ways to video-enable the customer experience and improve the customer journey,” said Merijn te Booij, Chief Marketing Officer of Genesys. “As more customer journeys start on mobile, the web and social media, we are delighted to work with Vidyo to ensure Genesys customers have access to the highest quality video experience for their overall omnichannel experience.”

Vidyo is a platinum sponsor at G-Force 2016 and the co-sponsor with Genesys of Giveback: A Journey of a Lifetime contest, an opportunity for G-Force attendees to make a difference in the world by fulfilling a personal mission to give back to the world and change people’s lives for the better. The winner’s journey will be shared via Vidyo allowing people “to see what I see” from the winner’s perspective.

G-Force will take place on October 4-6 at Miami’s Fontainebleau Hotel. Vidyo’s CEO Eran Westman will present the Giveback Journey of a Lifetime award, on October 6th at 2:15pm. Vidyo will also address the rapidly evolving role and market demand for video customer engagement, in a session titled: “Putting a Face to Your Contact Center,” on October 6th from 11:10 11:55 am.

Join the conversation on social media at #GFORCE16.

About Vidyo, Inc.

Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo (vidyo.com) offers video collaboration solutions for companies that require the highest quality video interaction available. Recognized with over 120 patents, the company’s software platform and APIs are used by enterprise customers, service providers, and ecosystem partners to create innovative HD quality video-enabled applications embedded into workflows and emerging IoT devices.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation/Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Vidyo, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Office Automation/Conferencing articles,
CATCH Visitors via Your Competitors Announcements!


Vidyo to Address the Video-Enabled Contact Center at Genesys G-Force 2016 Customer Engagement Conference

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

VidyoWorks™ | Genesys G-Force 2016
Publisher Contact: Mari Mineta Clapp - Vidyo.com 
408-398-6433 mari[.]vidyo.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Vidyo, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Office Automation/Conferencing via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Vidyo, Inc. / Company Profile


Read Office Automation/Conferencing Most Recent Related Newswires:

Avaya Engagement Designer Selected as a Finalist in BPM Awards 2016
AVI-SPL Acquires Anderson Audio Visual
Avaya Japan Partners with LINE on Contact Center Solution
Avaya Partners with China’s Tencent Cloud to Offer Cloud-Based Services to Enterprises
KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer Cloud Services to Enterprises
RingCentral Hits Major Milestone with 100 U.S. Patents
RingCentral Connect Platform Achieves New Milestones with 1.6 Million API Requests Per Day and 300% Annual Increase in API Requests Overall
AVI-SPL Awarded Frost & Sullivan’s 2016 North American Managed Video Conferencing Services Company of the Year
AVI-SPL to Showcase Next Gen Collaboration Solutions at Gartner Symposium/ITxpo 2016
AVI-SPL Entrusted as Microsoft Cloud Solutions Provider, Simplifies Cloud Services for Organizations
Vidyo Expands Partnership with Computacenter to Deliver Universal Cloud-Based Video Communications to European Markets
Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service
Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral
Avaya Unveils Cloud Networking Platform to Simplify and Accelerate Deployment and Management of Networks
AVST Now Part of Arrow Systems Integration Monitoring Solution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)