Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it has been identified as a sample vendor in the Gartner “Hype Cycle for Contact Center Infrastructure, 2016” report. Altitude was named in the “Universal Queue Management” and “Private Cloud Communications” categories.
On Universal Queue Management, Gartner says that “companies should evaluate opportunities to use universal queuing to leverage consistent routing and prioritization rules across all contact types and for supporting omnichannel customer interactions”. Gartner also considers that “consolidated and unified support of multichannel interactions enables better integration of contact routing with business channels, better use of resources and clearer reporting”.
In the report, Gartner states that “Private cloud communications have similar attributes to public cloud communications, thus enabling organizations to implement and manage communications with greater agility, faster implementation, greater resilience and more effective use of capital with the utility model. We expect that the utility model will enable users to try new communications services and identify benefits as part of a business case for wider deployment”.
Altitude named in key categories for omnichannel customer engagement strategies
“We believe being named by Gartner as a sample vendor in categories that are critical for the implementation of truly omnichannel customer engagement strategies, reinforces our solutions value to our customers” stated David Romero, Chief Marketing Officer at Altitude. ”More and more companies are getting a competitive advantage from using cloud communications and universal queuing technology, within our solutions, to support voice and nonvoice channels, manage business rules and customer segmentation, integrate contact data and get better reporting”
Altitude solutions help build a unified view of the customer journey
Altitude (altitude.com) helps companies create value for their businesses through great customer engagement. Its solutions enable customer-centric strategies by improving customer interactions, unifying the touchpoints, and increasing customer loyalty. With 12 offices in four continents and a strong partner network, Altitude leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
Learn more from Gartner about technologies that have transformational or high-benefit ratings and are expected to be mature technologies within the next five years.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1. Gartner, Hype Cycle for Contact Center Infrastructure 2016, 29 July 2016; Drew Krauss.